Summary
Overview
Work History
Education
Skills
Timeline
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Alana Smith

Mona Vale,NSW

Summary

Dynamic and results-driven professional with extensive experience in the hospitality industry, notably at Pattison's Patisserie. Proven track record in enhancing customer satisfaction through exceptional service and effective team leadership. Skilled in time management and adaptive problem-solving, consistently achieving operational excellence while fostering a positive team environment.

Overview

3
3
years of professional experience

Work History

Barista

Pod Bar Espresso
08.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Used POS system to accurately enter orders and process payments.

Cafe Supervisor

Pattison's Patisserie
10.2022 - 08.2025
  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
  • Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
  • Ensured strict compliance with local food safety guidelines through regular audits and staff training sessions.
  • Reduced labor costs through efficient staff scheduling while ensuring adequate coverage during peak hours.
  • Implemented staff training initiatives that improved service quality and increased team morale.
  • Developed strong relationships with suppliers, ensuring timely deliveries and cost-effective purchasing of cafe essentials.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

Fine Dining Server

Paddock and Vine
08.2024 - 12.2024
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Managed sections for smooth flow of guests and orders.
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.
  • Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
  • Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
  • Handled guest complaints professionally, resulting in satisfied customers and repeat business.

Education

Certificate III - Event Management

TAFE NSW
NSW
10-2025

Certificate III - Hospitality

TAFE NSW
NSW
09-2024

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative

Timeline

Barista

Pod Bar Espresso
08.2024 - Current

Fine Dining Server

Paddock and Vine
08.2024 - 12.2024

Cafe Supervisor

Pattison's Patisserie
10.2022 - 08.2025

Certificate III - Event Management

TAFE NSW

Certificate III - Hospitality

TAFE NSW

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Alana Smith