- Dance (Hip Hop, Lyrical, Lyra)
- Creative Writing
- Basketball
- Hiking
- Baking
Alana Stretton
City of Greater Geelong
Summary
Detail-oriented individual with exceptional communication and time management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Client Services Officer
Armour Security
07.2024 - Current
- Developed and maintained existing client relationship and developed new client relationships with clients including Barwon Health, the Department of Education, and Barwon Water.
- Accepted and processed payments, updated accounts and issued receipts.
- Collaborated with internal teams to escalate and resolve complex cases within set service level agreements
- Delivered high-quality client support via phone, email, and in-person, resolving inquiries with a 95% first-contact resolution rate.
Fast Food Manager
McDonald's
05.2021 - 06.2024
- Managed cash handling, daily reconciliation, and inventory control with accuracy and accountability.
- Directed daily operations, coordinating kitchen, front counter, and drive-thru teams to achieve smooth service flow and optimize efficiency.
- Trained and coached new team members in food preparation, hygiene, and customer service.
Education
Certificate III - Business
The Gordon Institute of Tafe
Geelong, VIC07-2025
Certificate II - Hospitality
The Gordon Institute of Tafe
Geelong, VIC10-2023
Skills
- Coffee preparation & basic barista techniques
- Teamwork in strenuous environments
- Handling complaints calmly & effectively
- Time management & reliability
- Cash handling & POS operation
Interests
Timeline
Client Services Officer
Armour Security
07.2024 - Current
Fast Food Manager
McDonald's
05.2021 - 06.2024
Certificate III - Business
The Gordon Institute of Tafe
Certificate II - Hospitality
The Gordon Institute of Tafe
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