Hi, I’m
Alana Tanner
Summary
Dedicated care professional with extensive experience at Illawarra Diggers Aged and Community Care, excelling in compassionate patient care and effective team collaboration. Proven ability to enhance resident satisfaction through personalized care plans and strong communication skills, while maintaining high standards of privacy and confidentiality. Committed to continuous improvement and quality care delivery.
Overview
18
years of professional experience
Work History
Illawarra Diggers Aged and Community Care
Care Service Employee
05.2007 - Current
Job overview
- Assisted with daily care routines to ensure comfort and well-being of clients.
- Learned safety protocols and best practices for client interactions.
- Provided companionship and emotional support to enhance client experience.
- Observed and reported changes in client conditions to senior staff members.
- Engaged in training sessions to improve caregiving skills and knowledge base.
- Adapted quickly to diverse client needs, fostering trust and rapport effectively.
- Improved patient satisfaction by providing compassionate care and addressing individual needs.
- Provided emotional support for patients experiencing difficult situations, displaying empathy and understanding in all interactions.
- Demonstrated adaptability by effectively managing diverse patient populations with varying levels of care requirements.
- Supported team in maintaining cleanliness and organization of service areas.
Illawarra Diggers Aged and Community Care
Team Leader
01.2010 - 12.2016
Job overview
- Supervised daily operations, ensuring quality care for residents in compliance with organizational standards.
- Coordinated team schedules, optimizing staff allocation to meet resident needs effectively.
- Implemented feedback mechanisms to enhance communication between staff and management.
- Facilitated regular team meetings to discuss challenges, share updates, and foster collaboration.
- Promoted a culture of respect and empathy among staff while delivering high-quality community care services.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in developing care plans tailored to individual resident requirements and preferences.
Education
Wesley MissionWollongong, NSW
Certificate IV from Frontline Management
05.2015
Aged &Community Services Association of NSW & ACT Rhodes, NSW
Certificate IV from Aged Care
03.2012
Shellharbour TafeShellharbour, NSW
Certificate III from Aged Care/ Assistant in Nursing
11.2006
Albion Park High SchoolAlbion Park, NSW
Higher School Certificate
2006
Skills
- Vital signs monitoring
- Compassionate care
- Professional boundaries
- Privacy and confidentiality
- End-of-life care
- Healthcare ethics
- Behavioral management
- Care planning
- Quality improvement
- Family engagement
- Self-care strategies
- Mobility assistance
- Nutrition support
- Continuing education
- Personal care assistance
- Time management
- Daily living assistance
- Dependable and responsible
- Verbal and written communication skills
- Patient care
- First aid and safety
- Strong ethics
- Compassion and empathy
- Direct patient care
- Team collaboration
Timeline
Team Leader
Illawarra Diggers Aged and Community Care
01.2010 - 12.2016
Care Service Employee
Illawarra Diggers Aged and Community Care
05.2007 - Current
Wesley Mission
Certificate IV from Frontline Management
Aged &Community Services Association of NSW & ACT
Certificate IV from Aged Care
Shellharbour Tafe
Certificate III from Aged Care/ Assistant in Nursing
Albion Park High School
Higher School Certificate
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