Alana Tarev

• Used POS system to process sales, returns, online orders, transfers and gift card activations.
• Organised store merchandise racks and displays to promote and maintain visually appealing environments (Visual Merchandising.)
• Opened and closed store independently in a Supervisor role making sure the next days tasks were communicated and understood.
• Stepped up in a leadership manner to carry the store to its fullest potential.
• Trained and supervised new employees to use selling strategies and apply best practices.
• Evaluated employee performance regularly to provide constructive feedback for continuous improvement.

• Quickly learned new skills and applied them to daily tasks, improving, efficiency and productivity.

• Managed multiple email inboxes catering to any and all inquiries.

• Answered central telephone system calls and directed calls

accordingly.

• Handling important documents in relation to large scale events all around Melbourne; Australian Open, Moomba Festival and Melbourne Show etc.

• Designed materials used in high-scale events; flyers, brochures and posters etc.

• Organising interstate events under high pressure circumstances and delivering to a high level.

• Having face to face interaction with many customers ensuring a smooth and expert level experience.
• Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to manage the problem accordingly.
• Proactive in identifying and fulfilling customers' needs to ensure pleasant experiences.
• Ordered food items and supplies needed to fulfill catering jobs.
• Cooked for large groups of people and managing various types of foods for large events (MCG Events, Marvel Stadium Events, Festivals.)

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls

accordingly.

• Responded to inquiries from callers seeking information.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Organizing folders and documents.
• Designing materials used in events.
• Processing and preparing memos.