Summary
Overview
Work History
Skills
Timeline
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Alana van nek

Cairns City,Australia

Summary

Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.

Experienced with providing top-tier customer service in food and beverage environments. Utilizes strong communication and multitasking skills to enhance guest experiences. Knowledge of maintaining cleanliness and efficiency, contributing to smooth and enjoyable dining atmosphere.

Dynamic individual with hands-on experience in Hospitality industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

3
3
years of professional experience

Work History

Food and Beverage Attendant

Ten 06
03.2024 - Current
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
  • Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Barista

Stellarossa
05.2023 - 01.2024
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.

Food and Beverage Attendant

The Palmer
03.2022 - 11.2022
  • Prepared , and served a range of beverages- cocktails, alcoholic drinks, coffee, fresh juice-
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
  • Supported restaurant operations by assisting in tasks such as inventory management and stock replenishment when needed.
  • Maximized table turnover rates by managing reservations effectively and seating walk-in guests promptly during busy hours.
  • Prepared tables before guest arrival by setting up cutlery, napkins, glasses, plates, condiments sets properly aligned.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Skills

  • Superb customer service
  • Attention to detail
  • Decision-making
  • Friendly and outgoing
  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Wine and liquor expertise
  • Time management
  • Opening and closing duties

Timeline

Food and Beverage Attendant

Ten 06
03.2024 - Current

Barista

Stellarossa
05.2023 - 01.2024

Food and Beverage Attendant

The Palmer
03.2022 - 11.2022

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Alana van nek