Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alanah Hovell

Kwinana,WA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Apprentice Heavy Diesel Mechanic

RIO TINTO
02.2024 - Current
  • Enhanced equipment reliability by performing routine maintenance and repairs on heavy diesel machinery.
  • Increased company satisfaction by providing timely and accurate repair services for their heavy diesel equipment.
  • Optimized engine performance with thorough inspections, adjustments, and part replacements as needed.
  • Minimized safety risks by adhering to strict safety protocols during all repair projects.
  • Streamlined workflow in the repair shop, maintaining a clean and organized workspace to facilitate efficient repairs.


Receptionist, Accounts Receivable, Purchasing

Worldwide Timber Traders
05.2022 - 02.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Maintained visitor log for entering and leaving facility for security purposes.

Sales Assistant

Supercheap Auto
12.2021 - 05.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.

Trade Assistant

Worldwide Timber Traders
10.2021 - 12.2021
  • Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
  • Maximized workflow efficiency within the team, creating detailed schedules for tasks and projects across all functional areas related to trade assistance efforts.
  • Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
  • Facilitated timely delivery of goods by closely monitoring shipments and resolving any logistical issues that arose.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Disassembled defective parts to make proper repairs.

Education

No Degree - High School

Seton Catholic College
Samson, WA
11.2021

Skills

  • Strong Work Ethic
  • Continuous Learning Attitude
  • Hand tool expertise
  • Preventive maintenance procedures
  • Interpersonal relationship building
  • Customer Service
  • Problem-solving abilities
  • Active Listening

Certification

  • RSA & RSG Training

Timeline

Apprentice Heavy Diesel Mechanic

RIO TINTO
02.2024 - Current

Receptionist, Accounts Receivable, Purchasing

Worldwide Timber Traders
05.2022 - 02.2024

Sales Assistant

Supercheap Auto
12.2021 - 05.2022

Trade Assistant

Worldwide Timber Traders
10.2021 - 12.2021

No Degree - High School

Seton Catholic College

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Alanah Hovell