Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alanah Littler

Melbourne,Australia

Summary

Organized and reliable professional with proven ability to manage multiple priorities effectively. Demonstrated experience in administrative functions including data entry, filing, and correspondence management. Strong organizational skills and adaptability to new processes have led to improved efficiency through the implementation of streamlined procedures. Committed to contributing to team success by taking on additional responsibilities as needed.

Overview

8
8
years of professional experience

Work History

Administrative clerk

Inghams Enterprises
01.2025 - Current
  • Scheduling and Dispatching – Assign trucks and drivers to deliveries based on schedules and availability
  • Tracking Shipments – Monitor truck locations and delivery progress to ensure on-time arrivals.
  • Documentation Management – Prepare and maintain shipping documents, invoices, and driver logs.
  • Communication – Coordinate with drivers, customers, and suppliers to provide updates and resolve issues.
  • Compliance and Reporting – Ensure regulatory requirements are met and generate reports on dispatch activities.

Call Center Representative

Metropolitan gas and plumbing
Caroline springs, Australia
11.2024 - 01.2025
  • Answered calls and addressed customer inquiries regarding issues and services.
  • Resolved complaints through effective troubleshooting or departmental escalation.
  • Provided detailed information on products, services, policies, and billing.
  • Processed orders and managed transactions as necessary.
  • Documented interactions and maintained accurate customer records for future reference.
  • Handled high call volumes efficiently while maintaining a positive demeanor.

Administrative Assistant

SCT LOGISTICS
07.2024 - 01.2025
  • Updated train schedules, cargo details, and logistics data for accuracy.
  • Prepared and processed rail transport documentation efficiently.
  • Tracked train movements, communicating delays and updates promptly.
  • Coordinated with rail operators, suppliers, and internal teams to ensure smooth operations.
  • Assisted in planning efficient train routes and optimizing cargo loads.
  • Ensured compliance with rail safety and transport regulations rigorously.
  • Monitored and reported on train logistics performance to identify improvements.
  • Supported senior staff in daily rail logistics operations effectively.

Receptionist

Mazda
Caroline Springs, Australia
08.2023 - 07.2024
  • Welcomed incoming visitors and customers with professionalism and expert assistance.
  • Managed phone calls, directing inquiries to appropriate offices promptly.
  • Maintained a tidy reception area, enhancing visitors' first impressions.
  • Streamlined front desk operations, improving efficiency in handling calls, emails, and walk-ins.
  • Provided clerical support through invoicing, copying, faxing, and document filing.
  • Restocked supplies and submitted purchase orders to ensure adequate inventory levels.

Customer Service Representative

Toll People
Melbourne Airport, Australia
05.2022 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Beauty Therapist

Results Laser Clinic
Melton, Australia
11.2019 - 05.2022
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Educated clients on care processes and advised on further care and products.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
  • Designed skin, body and hair care packages for individual clients.

Checkout Operator

Woolworths Group
Melton, Australia
09.2017 - 11.2019
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
  • Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
  • Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.

Education

Catholic Regional College
Melton West, VIC

Skills

  • Organizational skills
  • Time management
  • Professional phone communication
  • Data entry
  • Customer service and relationship management
  • Appointment coordination
  • Client onboarding
  • Office administration
  • Document management
  • Mail handling
  • Attention to detail
  • Problem solving
  • Microsoft Office proficiency
  • Payment handling
  • Effective communication
  • Shipment tracking
  • Regulatory compliance
  • Multitasking
  • Supply management

References

References available upon request.

Timeline

Administrative clerk

Inghams Enterprises
01.2025 - Current

Call Center Representative

Metropolitan gas and plumbing
11.2024 - 01.2025

Administrative Assistant

SCT LOGISTICS
07.2024 - 01.2025

Receptionist

Mazda
08.2023 - 07.2024

Customer Service Representative

Toll People
05.2022 - 08.2023

Beauty Therapist

Results Laser Clinic
11.2019 - 05.2022

Checkout Operator

Woolworths Group
09.2017 - 11.2019

Catholic Regional College

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Alanah Littler