ALANAH Loadsman
Burleigh Heads,Qld
Summary
Dependable Managing director Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Resort Services Cleaning Group
Burleigh Heads, QLD
10.2020 - 02.2024
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Developed effective inventory management systems for linens, cleaning supplies, and guest amenities.
- Managed scheduling of housekeeping staff, minimizing overtime expenses while maintaining quality service levels.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Collaborated with front desk personnel to address guest concerns promptly and courteously.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Assistant Manager
BLUEFIT LEISURE P/L
02.2009 - 08.2020
- Generating leads and direct sales.
- Handling and accommodating the needs of a wide range of people and groups, including, sporting groups (e.g The Brisbane Lions, The Gold Coast Titans and Olympic swimmers), mothers and newborns, school children, business to business, elderly and disabled
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Providing efficient, friendly and caring services to all our clients
- Abiding by work place policy, hygiene, occupational health and safety
- Managing a team of 20 staff
- Manage bookings, cancellations, complaints and outreach calls.
- Opening and closing of Centre
- Rostering of all staff members
- Budget analysis
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Guest Services Agent
VIRGIN AIRLINES
01.2007 - 04.2009
- Meeting and greeting guests
- Correctly checking in guests to their flights
- Responsible for handling and accommodating the needs of a wide range of guests, including, mothers and newborns, school groups, sporting groups, business personal, elderly, disabled, musicians and celebrities
- Bag tagging
- Responsible for own cash float
- Queue combing (making sure each guest has their I.D ready and assisting guests)
- Boarding gate duties, including boarding calls
- Handling flight disruptions
- Knowing and understanding the safety regulations in regard’s to guests and their luggage
- Dangerous goods awareness
- Directing guests to and from the aircraft
- Helping with special needs guests.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
Education
Standard 11 - Mining Induction
Pinnacle Safety
Brisbane, QLD02-2024
Provide First Aid And CPR - First Aid
Skills Training College
Gold Coast, QLD02-2024
High School Diploma -
Catherine Mcauley College
grafton, nsw12.2000
Skills
- Exceptional Cleaning Practices
- Attention to detail
- Staff Scheduling
- Customer Relationship Management
- Workload Prioritization
- Staff Training and Development
- Payroll Administration
- Work Prioritization
- Cleaning Practices
- Payroll Understanding
- Health and Safety Compliance
Certification
Standard 11 certification- Induction into mining- February 2024
Provide First Aid and CPR- February 2024
Timeline
Housekeeping Manager
Resort Services Cleaning Group
10.2020 - 02.2024
Assistant Manager
BLUEFIT LEISURE P/L
02.2009 - 08.2020
Guest Services Agent
VIRGIN AIRLINES
01.2007 - 04.2009
Standard 11 - Mining Induction
Pinnacle Safety
Provide First Aid And CPR - First Aid
Skills Training College
High School Diploma -
Catherine Mcauley College
Standard 11 certification- Induction into mining- February 2024
Provide First Aid and CPR- February 2024
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