Alanna BINDSCHEDLER
Sydney,,NSW
Summary
Bachelor of Psychology graduate with hands-on Human Resources assistant experience, complemented by several years of leadership as a Supervisor and Duty Manager in a high volume RSL. Contributed to developing training resources, updating HR documentation, supporting training initiatives and employee engagement activities. Recognised for strong interpersonal relationships, discretion, emotional intelligence and the ability to build positive workplace relationships. Seeking to build a long-term career in Human Resources; contributing to safe, compliant and people-focused workplaces.
Overview
10
10
years of professional experience
Work History
Human Resource Assistant
Castle Hill RSL Group
Castle Hill
01.2026 - Current
- Contributed to the development of employee training materials ensuring content remained accurate, engaging and aligned with organisational standards
- Improved onboarding materials to ensure a comprehensive and engaging introduction for new employees.
- Supported the implementation of an in-house fire safety training program
- Reviewed, updated and reformatted organisational policies and procedures to align with new corporate branding and ensure consistency across documentation
- Prepared internal communication and promotional material for staff engagement and social events
Supervisor / Relief Duty Manager
Castle Hill (CHRG)
Castle Hill
12.2022 - Current
- Supervise daily club operations and ensure adherence to CHRG policies
- Coordinate staff schedules and manage employee performance effectively.
- Train new employees on club procedures and customer service standards.
- Resolved customer inquiries and complaints with effective communication techniques.
- Coordinated and implemented various club events to engage members.
- Handled the opening and closing procedures.
- Cash processing, reconciliation, reporting of balance and ensuring monetary integrity
- Inspections to uphold cleanliness and standards
- Create a positive work environment and deliver exceptional customer service
Customer Service Attendant
Castle Hill (CHRG)
Castle Hill
12.2021 - 2021
- Cleanliness of all areas
- Cocktail Bar attendant
- Gaming machine drink service and machine maintenance
- Cash handling
- Reception and Host
- Boutique Barista providing professional quality coffee with personalised attendance and professional service to build patron relationships
Medical Secretary
Centre for Women's Ultrasound
Westmead
03.2021 - 05.2021
- Maintained accurate medical records and patient information databases.
- Managed appointment scheduling for ultrasound procedures and consultations.
- Answered phone inquiries and provided information about services offered.
- Ensured accrediatation compliance was maintained throughout the practice by following protocols.
Cinema Attendant
Reading Cinema
Rouse Hill
01.2017 - 08.2017
- Greeted customers and provided assistance with ticket purchases.
- Managed online and phone reservations, ensuring accuracy and customer satisfaction.
- Responsible for venue presentation
- Controlled crowd movement within the lobby area while managing lines at concession stands.
- Maintain stock levels
Education
Graduate Certificate - Human Resource Managment
University of New South Wales
Sydney, NSW01-2027
Bachelor of Psychology -
Macquarie University
Sydney, NSW01-2025
Higher School Certificate -
Mount Saint Benedcit College
Pennant Hills, NSW01-2019
Skills
- Staff & workflow management
- Customer service
- Event coordination
- High volume cash handling
- Problem-solving
- Regulatory compliance
- Documentation and reporting
- Process monitoring and improvement
- Conflict resolution
- Verbal and written communication
Languages
English
Native/ Bilingual
French
Native/ Bilingual
German
Limited
Timeline
Human Resource Assistant
Castle Hill RSL Group
01.2026 - Current
Supervisor / Relief Duty Manager
Castle Hill (CHRG)
12.2022 - Current
Customer Service Attendant
Castle Hill (CHRG)
12.2021 - 2021
Medical Secretary
Centre for Women's Ultrasound
03.2021 - 05.2021
Cinema Attendant
Reading Cinema
01.2017 - 08.2017
Graduate Certificate - Human Resource Managment
University of New South Wales
Bachelor of Psychology -
Macquarie University
Higher School Certificate -
Mount Saint Benedcit College