Alanna Ferreira Da Silva
Melbourne,Australia
Summary
Dynamic inventory management professional with proven success at The Leaf Store, excelling in order fulfillment and customer service. Adept at cycle counting and stock rotation, I consistently enhanced product selection and minimized waste. Recognized for fostering strong supplier relationships and delivering exceptional service, driving customer satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Stock Controller
The Leaf Store
Hawthorn, Australia
07.2020 - Current
- Online order packing; getting produce ready for delivery.
- Selected the best products available for the customers.
- Ensured all company policies and procedures are followed during each and every shift.
- Guided customers towards the best produce for their needs based both on their expressed requirements and what produce is available.
- Packaged items with appropriate materials to prevent damage during shipping.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Managed returns process with customers, ensuring all relevant documentation was completed accurately.
- Performed regular cycle counts to verify actual stock against system records.
- Completed regular checks on stock levels and compared against forecasted demand.
- Compared merchandise invoices to items actually received.
- Conducted regular cycle counts to maintain accuracy of inventory records.
- Filled out paperwork and filed documents for new stock orders and damage claims.
- Managed the accurate ordering, receiving and issuing of stock items.
- Counted inventory with daily cycles and periodic full-scale audits.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Cafe Manager
Louise Bakery
Melbourne, Australia
08.2022 - 12.2025
- Trained cafe employees to consistently exceed customers' expectations and provide exceptional service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Point of contact/responsibility for minimising cross-contamination and infection risks for both BoH & FoH.
- Secured daily cash by verifying totals and making nightly deposits.
- Managed product displays to maximise sales and exposure.
- Flexed to any required position in the shop when short-staffed.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
Customer Service & Kitchen Hand
Famous Fish
Melbourne, Australia
05.2018 - 03.2020
- Management duties.
- Cashier register duties.
- Customer Services duties.
- General Cleaning.
- Salad preparation.
- Grilled Fish preparation.
Account Manager
Itau Bank
Rio de Janeiro, Brazil
01.2013 - 05.2017
- Sales and Lead Generation.
- Very successful at growing customer-base.
- Customer Success representative.
- Qualified financial Advice, with focus on growing customer financial portfolios through investment.
- Maintained constant contact with key clients, leading to newly developed opportunities.
Education
Advanced Diploma - Construction Civil Design
Acknowledge Education
Melbourne, VIC, Australia04-2024
Diploma - Social Media And Marketing
IHBC
Melbourne, VIC, AustraliaDiploma - Leadership And Management
Universal Institute Of Technology
Melbourne, VIC, AustraliaUndergraduate - Marketing
Universidade Gama Filho
Rio de Janeiro, BrazilBachelor of Communication - Radio And Television
Universidade Estadual De Santa Cruz
Ilheus, BrazilSkills
- Inventory management
- Order fulfillment
- Stock rotation
- Cycle counting
- Data entry
- Supplier communication
- Customer service
- Cash handling
- Serve customers
- Tag products
- Inventory cycle counting
Timeline
Cafe Manager
Louise Bakery
08.2022 - 12.2025
Stock Controller
The Leaf Store
07.2020 - Current
Customer Service & Kitchen Hand
Famous Fish
05.2018 - 03.2020
Account Manager
Itau Bank
01.2013 - 05.2017
Advanced Diploma - Construction Civil Design
Acknowledge Education
Diploma - Social Media And Marketing
IHBC
Diploma - Leadership And Management
Universal Institute Of Technology
Undergraduate - Marketing
Universidade Gama Filho
Bachelor of Communication - Radio And Television
Universidade Estadual De Santa Cruz
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