Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alanna Hanna

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives.

Overview

3
3
years of professional experience

Work History

Part-time position

HOYTS
03.2023 - Current
  • Operated register systems.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Trained Pharmacist Assistant

Windang Pharmacy
04.2021 - 03.2023
  • Pharmacy Course Completed: S2, 23 Products 'Support the supply of Pharmacy Medicines and Pharmacist Only Medicines'
  • Certificate II, III, and IV in Community Pharmacy
  • Customer service, operated register systems, counted tills, engaged with customers.
  • Answered customer phone calls to address questions and provide assistance with prescriptions.
  • Received, processed and entered prescription orders into pharmacy databases.
  • Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
  • Developed strong relationships with patients and healthcare providers through clear communication and empathy.

In School Work Experience

St Francis Of Assisi
08.2022 - 08.2022


  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Education

Bachelor of Nursing -

University of Wollongong
Wollongong, NSW
10.2027

Higher School Certificate -

Holy Spirit College, Bellambi
12.2023

Skills

    Customer Service

    Strong Communication Skills

    Relationship Building Abilities

    Ethical Conduct Awareness

    Talent Acquisition Expertise

    Background check processes

    Goal Oriented Approach

    Problem-solving abilities

    Critical Thinking

    Active Listening

References

  • Mr Murray Cleal, Year 12 Coordinator, clealm01@dow.catholic.edu.au
  • Alaan Hadaya, previous employer (Windang Pharmacy), 0401740405

Timeline

Part-time position

HOYTS
03.2023 - Current

In School Work Experience

St Francis Of Assisi
08.2022 - 08.2022

Trained Pharmacist Assistant

Windang Pharmacy
04.2021 - 03.2023

Bachelor of Nursing -

University of Wollongong

Higher School Certificate -

Holy Spirit College, Bellambi

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Alanna Hanna