Alannah Devlin

At NIACRO I supported families of children aged 8-14 years old with behavioural issues in school, home and in their communities. In our project CAPS (child and parent support) we worked in a team of 5 project workers to support one another while managing our individual case loads. At CAPS we work with children who are at risk of offending. I analysed each case and implemented early intervention strategies to prevent the development of more severe behavioural issues.

In CAPS I provided professional services and support in a dynamic work environment. I managed my time efficiently in order to meet task deadlines and manage my caseload. Working in CAPS we keep track of each case and our overall progress as a project using our online database. While working on the database I was confident in

• Data entry, scanning documents and saved them in the database to keep records of essential project information.
• Use of Microsoft office applications e.g. outlook, excel, word
• Completing paperwork, recognising discrepancies and promptly addressing for resolution.
• Prioritising tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
• Analysing current data records to provide detailed case reports.

While in my role I increased client satisfaction by providing empathetic and compassionate care during sessions. In these sessions I cultivated connections and strong client rapport through active listening and empathy to foster effective engagement. I demonstrated a high level of initiative, creativity and resourcefulness while tackling difficult cases through development of innovative solutions.

I advocated for the families within community resources such as social service agencies, school, ADHD/Autism support and financial support aids when necessary for optimal outcomes. I often collaborated with interdisciplinary teams and specialists for comprehensive assessment and intervention planning, improving overall treatment effectiveness.

In St Josephs learning centre I supported teaching staff as well as students in their academic and social-personal development; promoting a safe and nurturing atmosphere within the classroom, improving emotional well-being among students. I assisted teachers with classroom management and document coordination to maintain positive learning environment. As well as setting up visual aids, equipment, and classroom displays to support the teacher's lesson delivery. At St Josephs we recorded and monitored behavioural and academic development on our database which could then me used to inform parents at meetings

As front of house I welcomed and greeted customers professionally, answered general questions and provided friendly and knowledgeable assistance. I updated customer records, filed consultation records and maintained accurate client information. I managed the social media accounts for the salon, increasing brand awareness and attracting new clientele through engaging content creation. I often managed multiple tasks and met time-sensitive deadlines. I managed the phone and appointment book throughout the day for a very fast paced salon with 6 beauticians. I maintained a clean and organized front desk area and cleaned/prepared treatment room before and after treatments. I am experienced in handling payment transactions and using online booking systems. I facilitated clear communication between staff members by distributing memos and announcements in a timely manner.