Alannah Harris
Bendigo,VIC
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
7
7
years of professional experience
Work History
Veterinary Nurse
Bendigo Veterinary Clinic
03.2022 - Current
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Vet Nurse/Dog Groomer
Kangaroo Flat Vet Clinic
03.2020 - 02.2022
- Dematted dogs and trimmed hair in ears and between paw pads.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Customer Service Cashier
The Reject Shop
12.2018 - 12.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Performed cash, card and check transactions to complete customer purchases.
Bakery Team Member
Eaglehawk Bakery
07.2016 - 04.2018
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Certificate IV in Veterinary Nursing
Bendigo Regional Institute of TAFE
Bendigo10.2019
High School Diploma -
Catholic College Bendigo
Bendigo, VIC10.2015
Skills
- Exam Room Preparation
- Billing and Payment Processing
- Security Awareness
- Digital File Transmission
- Organization and Efficiency
- Time Management
Referees
Mikayla Callaway
the reject shop
Phone: 0419 925 159
Amy Thorsen
kangaroo flat vet clinic
Phone: 0447 715 987
Judy johns
Eaglehawk Bakery
Phone: 0411 302 806
Thomas Wilson (personal referee)
Powercor Bendigo
Phone: 0437 485 512
Timeline
Veterinary Nurse
Bendigo Veterinary Clinic
03.2022 - Current
Vet Nurse/Dog Groomer
Kangaroo Flat Vet Clinic
03.2020 - 02.2022
Customer Service Cashier
The Reject Shop
12.2018 - 12.2020
Bakery Team Member
Eaglehawk Bakery
07.2016 - 04.2018
Certificate IV in Veterinary Nursing
Bendigo Regional Institute of TAFE
High School Diploma -
Catholic College Bendigo
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