Alannah Larsen
Mooroolbark
Summary
I’m an organised and approachable worker skilled in communication and problem-solving, eager to support HR administrative tasks and contribute to positive workplace experiences!
Developed strong communication and interpersonal skills in fast-paced customer service environment. Consistently provided solutions and resolved issues efficiently. I am looking to transition into new field where these skills can be applied and expanded.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Coles Supermarkets
11.2023 - Current
- Providing an exquisite experience for each customer.
- Managing transactions, online orders, refunds, phone calls, and customer queries.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in training new staff on operational procedures and customer engagement techniques.
Intermediate Gymnastics Coach
Maroondah City Council
08.2023 - Current
- Developing the skills of gymnasts through personalized lessons.
- Communication with parents, guardians, gymnasts, and coaches.
- Developed and implemented training programs for diverse skill levels.
- Mentored junior coaches, enhancing team performance and cohesion.
Customer Service Assistant
Target Australia
08.2022 - 05.2024
- Guiding and helping customers on the shop floor.
- Managing transactions, online orders, refunds, phone calls, and customer queries.
- Implemented feedback mechanisms to improve service quality and enhance customer satisfaction.
- Maintained knowledge of product offerings to provide accurate information to customers.
Education
High School Diploma -
Luther College
Croydon, VIC01.2023
Bachelor Degree - Human Resource Management and Psychology
Deakin University
01.2026
Skills
- Communication Skills
- Time Management
- Customer Service Expertise
- Active Listening
- Fast Learner
- Conflict Resolution
- Cash handling
- Complaint handling
- Customer consultation
- Complaint resolution
- Team Collaboration
- Creative Thinking
Accomplishments
- Supervised team of 10-15 staff members.
- Achieve positive outcomes for customers by cresolving their concerns with accuracy and efficiency.
Interests
The field of human resources
Timeline
Customer Service Assistant
Coles Supermarkets
11.2023 - Current
Intermediate Gymnastics Coach
Maroondah City Council
08.2023 - Current
Customer Service Assistant
Target Australia
08.2022 - 05.2024
High School Diploma -
Luther College
Bachelor Degree - Human Resource Management and Psychology
Deakin University