Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alannah Marx

Summary

Versatile and results-driven individual with a diverse background spanning service works coordination, customer experience consulting, transport allocation, administration, quality control inspection, and floor supervision in the fast-food industry. Proven track record of optimizing operations, delivering exceptional service, and driving organizational success. Strong leadership, communication, and problem-solving skills with a passion for exceeding expectations.

Overview

10
10
years of professional experience

Work History

Service Works Controller

Viatek
12.2022 - 03.2024
  • Coordinate service requests from customers and internal departments, ensuring timely response and resolution
  • Schedule service technicians for maintenance, repairs, and installations based on availability and skill set
  • Monitor service orders and ensure accurate documentation of work performed, including time tracking and parts used
  • Collaborate with sales and procurement teams to manage inventory levels and order necessary parts and equipment
  • Analyze service performance metrics and identify areas for improvement to enhance operational efficiency.

Customer Experience Consultant

M3 Logistics
02.2022 - 08.2022
  • Provided personalized consulting services to clients, focusing on enhancing customer satisfaction and loyalty
  • Analyzed customer feedback and performance metrics to identify areas for service improvement
  • Developed and implemented customer experience strategies and initiatives to drive engagement and retention.

Transport Allocator

M3 Logistics
08.2021 - 02.2022
  • Managed the allocation and scheduling of transport resources to ensure efficient delivery of goods
  • Liaised with drivers, dispatchers, and customers to coordinate pickup and delivery schedules
  • Monitored transport operations and addressed any issues or delays to minimize disruptions
  • Optimized route planning and vehicle utilization to improve efficiency and reduce costs.

Barista

Starbucks
06.2019 - 07.2021
  • Provide friendly and efficient customer service, engaging with guests to ensure a memorable experience
  • Operate espresso machines, blenders, and other equipment safely and efficiently
  • Follow Starbucks policies and procedures regarding cash handling, inventory management, and food safety
  • Collaborate with team members to achieve sales targets, uphold quality standards, and create a positive work environment.

Quality Control Inspector

Fresh Select
06.2018 - 06.2019
  • Conducted thorough quality inspections of products to ensure compliance with company standards and regulations
  • Identified and addressed quality issues through root cause analysis and implementation of corrective actions
  • Maintained detailed records of inspection results and communicated findings to relevant stakeholders
  • Participated in continuous improvement initiatives to enhance product quality and operational efficiency.

Administration Role

Fresh Select
08.2017 - 06.2018
  • Provided comprehensive administrative support across multiple departments, including data entry, filing, and document preparation
  • Managed calendars, scheduled meetings, and coordinated travel arrangements for executives and team members
  • Responded promptly to inquiries from clients, vendors, and internal stakeholders, ensuring a high level of customer service.

Floor Supervisor

McDonald's
06.2014 - 07.2017
  • Supervised and trained a team of employees in various tasks, including food preparation, customer service, and cleanliness
  • Ensured compliance with company policies and procedures, as well as food safety and sanitation standards
  • Managed customer inquiries and resolved issues promptly to maintain high levels of satisfaction
  • Assisted with inventory management, ordering supplies, and conducting regular audits to control costs.

Education

Certificate II in General Education for Adults -

Year 12 VCE -

Manorlakes College

Responsible Service of Alcohol -

Skills

  • Customer Service
  • Effective Time Management
  • Fast Learner
  • Ability to Work Under Pressure
  • Communication Skills
  • Microsoft Office

References

Available upon request.

Timeline

Service Works Controller

Viatek
12.2022 - 03.2024

Customer Experience Consultant

M3 Logistics
02.2022 - 08.2022

Transport Allocator

M3 Logistics
08.2021 - 02.2022

Barista

Starbucks
06.2019 - 07.2021

Quality Control Inspector

Fresh Select
06.2018 - 06.2019

Administration Role

Fresh Select
08.2017 - 06.2018

Floor Supervisor

McDonald's
06.2014 - 07.2017

Certificate II in General Education for Adults -

Year 12 VCE -

Manorlakes College

Responsible Service of Alcohol -

Alannah Marx