Alannah Nugent
Bull Creek
Summary
Driven professional with a proven track record at Petstock, enhancing customer satisfaction and streamlining operations. Excelled in staff supervision and training, leveraging organisational skills and multitasking abilities to exceed performance goals. Achieved significant improvements in team motivation and retail operations efficiency, demonstrating a strong blend of problem-solving and customer relations expertise.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Petstock
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Processed orders on POS system and accepted cash and charge payments.
Retail Sales Associate
Petstock
03.2021 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimising wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Utilised product knowledge to make recommendations, tailoring suggestions to customer needs.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Processed orders on POS system and accepted cash and charge payments.
Hospitality
McDonalds
08.2018 - 03.2021
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Processed orders on POS system and accepted cash and charge payments.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
High School Diploma -
Kennedy Baptist College
Murdoch, WA10.2021
Certificate II - Business
Skills Strategies International PTY LTD
09.2021
Certificate II - Animal Studies
South Metropolitan TAFE
Mandurah, WA12.2020
Skills
- Customer Relations
- Team motivation
- Staff Supervision
- Task Delegation
- Staff Training and Development
- Retail Operations
- Computer Skills
- Multitasking Abilities
- Problem-Solving
- Organizational Skills
References
Paige Wickham
Assistant Manager/2ic Petstock South Fremantle
0413 885 818
Sontje Mangan
Surgical Veterinary Nurse WAVES
0490 118 581
Timeline
Assistant Manager
Petstock
05.2024 - Current
Retail Sales Associate
Petstock
03.2021 - 05.2024
Hospitality
McDonalds
08.2018 - 03.2021
High School Diploma -
Kennedy Baptist College
Certificate II - Business
Skills Strategies International PTY LTD
Certificate II - Animal Studies
South Metropolitan TAFE
Similar Profiles
Ellen PreenEllen Preen
Assistant Manager at PetstockAssistant Manager at Petstock
Alexandra HowardAlexandra Howard
Retail Sales Assistant at PetstockRetail Sales Assistant at Petstock
Mia BartlettMia Bartlett
Retail Sales Associate at PetstockRetail Sales Associate at Petstock