Alannah Spencer
Williamstown,VIC
Summary
Dedicated retail professional with a strong focus on customer service and task prioritisation. Proven ability to enhance customer experiences while ensuring efficient operations.
Overview
5
5
years of professional experience
Work History
Boostie
Boost Juice
Maribyrnong, VIC
05.2025 - Current
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritise and organise tasks to efficiently accomplish the business's and customers' needs.
- Provides excellent service and attention to customers during face-to-face conversations.
- Maintains a consistently clean environment, removing any risks as quickly as needed.
- Assigns roles and responsibilities to other employees, ensuring that each employee was given fair treatment in their roles.
- Maintains updated knowledge through continuing education and advanced training.
- Promotion to Team Leader role from regular Boostie.
Retail Sales Associate
Fancy on Ferguson
Williamstown, VIC
01.2021 - 01.2025
- Maintained store merchandise displays and organisation.
- Operated point-of-sale systems for transactions.
- Educated customers on promotions and loyalty programs.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Coordinated with other team members to ensure smooth operation during peak hours, and provided feedback to management on customer satisfaction and product issues.
- Processed sales, packed order and delivered products to customer vehicles after purchases, attended cash registers during busy periods to maintain top-tier service levels, and counted tips and balanced cash drawers after shifts.
- Highly focused on the continual improvement of the business.
Education
BBA - Project Management
RMIT
Melbourne, VIC10-2028
VCE -
Williamstown High School
Williamstown, VIC11-2025
Skills
- Project management
- Team collaboration
- Customer service
- Task prioritisation
- Multitasking Abilities
- Friendly, positive attitude
- Interpersonal communication
- Time management
- Conflict resolution
Timeline
Boostie
Boost Juice
05.2025 - Current
Retail Sales Associate
Fancy on Ferguson
01.2021 - 01.2025
BBA - Project Management
RMIT
VCE -
Williamstown High School