Alannah Truelson
Brighton East
Summary
As a Health Science and Media & Communication student with a focus on Nutrition and Social Media, I am a highly motivated and ambitious individual eager to apply my academic knowledge alongside my extensive experience in retail, hospitality, and aged care. With a strong academic foundation in health science and communication, I am confident in my ability to contribute effectively to a range of roles in retail, hospitality, and customer service settings.
Throughout my academic journey, I have cultivated a passion for nutrition and health, as well as a strong commitment to delivering exceptional service. My coursework has provided me with a deep understanding of nutrition, health science, and social media, which I am eager to integrate into real-world scenarios. Whether it’s promoting healthy habits in a childcare setting or delivering outstanding customer service in a retail or hospitality role, I am driven to make a positive impact.
In addition to my academic achievements, I bring a wealth of practical experience. My time as a waitress, cinema worker, and aged care worker has honed my communication, problem-solving, and multitasking skills, while reinforcing my dedication to providing high-quality customer service. I thrive in dynamic, fast-paced environments and am adept at building relationships with people from all walks of life.
I am excited about the opportunity to leverage my diverse experiences and passion for health and wellness in roles within retail, hospitality, and beyond. I am committed to continuing my professional growth and making a meaningful contribution in any setting I work in.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nanny
Melbourne's Leading Nanny Agency
01.2019 - Current
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Handled challenging behavioural issues using appropriate discipline strategies and proactive communication with parents.
- Managed children's schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Creating a safe and nurturing environment for newborns, including feeding, bathing, changing diapers, and managing sleep schedules.
- Maintaining accurate records and documentation of the child's care and development, including feeding and sleep schedules, developmental milestones, and any medical concerns.
- Enhanced the children's reading & writing skills through personalized feedback and one-on-one tutoring sessions, resulting in improved academic performance.
Retail
Village Cinemas, Jam Factory
08.2022 - 11.2024
- Kitchen and Gold Class trained, ensuring top-tier service and efficient handling of food and beverage operations in premium cinema settings.
- Gained experience working across multiple Village Cinema sites, including Rivoli Cinemas and Crown Cinemas, providing coverage for staff and maintaining high service standards at each location.
- Worked with major partners such as Universal Studios and Disney to organize exclusive screenings and promotional events.
- Assisted in organizing high-profile cinema events like premieres, VIP screenings, and industry gatherings, enhancing Village Cinemas’ reputation as a premier venue for special functions in Melbourne.
- Greeting customers, selling movie tickets, and processing transactions using point-of-sale systems.
- Recommending and selling concession items, including food, drinks, and merchandise, and ensuring accurate cash handling and inventory management.
- Responding to customer inquiries and complaints, resolving issues, and escalating concerns as needed.
- Maintaining a clean and organized retail space, including restocking shelves, cleaning equipment, and arranging displays.
- Collaborating with other team members to ensure smooth operations and customer satisfaction.
- Upholding company policies and procedures, including health and safety protocols and customer service standards.
- Managed inventory efficiently, ensuring adequate stock levels of food, beverages, and supplies at all times.
- Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
- Promoted upcoming movie releases using engaging signage and displays that captured the attention of potential viewers.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Assisted with special events marketing to increase visibility and maximize ticket sales.
- Coordinated and organized a variety of cinema functions, including private screenings, corporate events, birthday parties, fundraisers, school group bookings, special screenings, and product launches.
- Delivered a unique and memorable experience by utilizing the cinema’s large screen and immersive sound system for all types of events.
- Managed flexible event capacities, ensuring smooth operations for groups of various sizes.
- Oversaw logistical details for events, ensuring seamless execution at Village Cinemas' conveniently located venues.
Waitress
Hawker Hall, Lucas Restaurants
04.2021 - 09.2022
- Worked in a very fast-paced hospitality workplace with other restaurant professionals to ensure satisfied guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Helped train new employees when needed.
- Employed a welcoming and energetic spirit to every shift.
- Worked as a flexible server during overflow periods.
- Reported any incidences or concerns to the manager.
- Accurately recorded orders and notify chefs of any dietary restrictions.
- Informed guests of new menu offerings and specials.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
Perla Cafe, Mayflower Aged Care Home
02.2022 - 09.2022
- Serving meals and beverages to residents, adhering to dietary requirements and preferences, and ensuring food safety and hygiene standards
- Assisting residents with menu selection and accommodating special requests or needs
- Clearing tables, washing dishes, and maintaining a clean and organized dining area
- Interacting with residents, engaging in conversations, and building positive relationships
- Collaborating with other staff members, including kitchen staff and care workers, to ensure the smooth and efficient operation of the facility
- Responding to resident inquiries and concerns, and escalating issues as needed
- Upholding the values and mission of the aged care home, including promoting the well-being and dignity of residents
Hospitality
Grill'd
01.2020 - 04.2021
- Greeting customers, taking orders, and processing transactions using point-of-sale systems
- Preparing and serving food and beverages, adhering to food safety and hygiene standards and ensuring quality and consistency
- Collaborating with other team members, including kitchen staff and supervisors, to ensure the smooth and efficient operation of the restaurant
- Responding to customer inquiries and concerns, resolving issues, and escalating concerns as needed
- Maintaining a clean and organized dining area, including clearing tables, washing dishes, and arranging displays
- Participating in staff training and development programs, including food safety and customer service training
- Upholding the values and mission of Grill'd, including promoting healthy and sustainable food choices and supporting the local community
Charity & Social Media Experience
Flicker of Hope Foundation
01.2020 - 03.2021
- Assisting with fundraising events, such as charity walks, auctions, and donation drives, and coordinating volunteers and donors
- Promoting the Flicker of Hope foundation's mission and values, including advocating for increased awareness and support for neurofibromatosis patients and their families
- Participating in educational and awareness-raising activities, such as presentations and community outreach events, and disseminating information and resources on neurofibromatosis and related issues
- Collaborating with other volunteers and staff members, including healthcare professionals and researchers, to advance the foundation's goals and objectives
- Maintaining accurate records and documentation of volunteer hours, donations, and other relevant data
- Upholding the ethical and professional standards of the Flicker of Hope foundation, including maintaining the confidentiality and respecting the privacy and dignity of neurofibromatosis patients and their families
Waitress/Cooking
Street Organics
07.2017 - 09.2017
- Created engaging content to keep social media channels updated and on brand.
- Managed Facebook, Instagram and Twitter content to keep brand messages consistent.Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Nanny
Natacha
01.2022
- Creating a safe and nurturing environment for newborn twins, including feeding, bathing, changing diapers, and managing sleep schedules
- Monitoring the twins' health and development, including tracking milestones and administering medications as needed
- Collaborating with the twins' parents and healthcare providers, including pediatricians and lactation consultants, to ensure that the twins received the best possible care and support
- Engaging the twins in developmentally appropriate activities, including playtime, tummy time, and story time, and promoting their cognitive, social, and emotional growth
- Maintaining accurate records and documentation of the twins' care and development, including feeding and sleep schedules, developmental milestones, and any medical concerns
- Upholding the values and expectations of the twins' parents, including adhering to their parenting style and values and maintaining confidentiality and professionalism at all times
Nanny
Porter
01.2021 - 01.2023
- Provided part-time care for three children aged 4, 8, and 10, including managing daily routines, preparing healthy meals, facilitating learning and development, and supervising playtime and activities
- Built a strong and positive relationship with both children and parents, providing a warm and supportive atmosphere for the family
- Maintained a safe and clean environment for the children by adhering to proper hygiene and safety protocols
Nanny
Azzopardi
01.2021 - 01.2022
- Provide part-time care for two children aged 1 and 4, including managing daily routines, preparing healthy meals, facilitating learning and development, and maintaining a safe and clean environment
- Plan and organize age-appropriate activities, games, and outings to stimulate the children's physical, emotional, and social development
- Maintain open and positive communication with parents to ensure the children's needs and preferences are met
- Maintain a safe and clean environment for the children by adhering to proper hygiene and safety protocols
Education
Bachelor of Health Science/Bachelor of Media & Com - Nutrition/Social Media
Swinburne University
12-2026
Skills
- First aid and CPR certified
- RSA certification
- Working with Children's Check certification
- Driver's License
- Friendly, positive attitude
- Reliability and trustworthiness
- Organizational skills
- Approachable
- Excellent communication
- Schedule management
- Infant care experience
- Toddler care experience
- Emotionally supportive
- Meal preparation
- Housekeeping
- Tutoring
- Excellent driving record
- Nutrition
- Housekeeping and cleaning
- Team collaboration
- Strong multitasking
- Customer service
- Cleanliness
- Cash handling
- Attention to detail
- Safe food handling
- Hospitality service expertise
- Food running
- Point of sale (POS) system operations
- Computer skills
- Multicultural competence
- Empathy development
Accomplishments
- In Year 12, I directed and edited my own Psychological-Thriller Film for Media, called 'Fast
Awake' and received a score of 100% for both my Media Folio and Film, (an achievement
I am very proud of). - I received an A+ for both of my Year 12 Folios (Media and Studio Arts/Photography).
- In my first semester at University, I received a High Distinction for my Nutrition & Media units.
- Awards & Recognition: Recipient of the ‘Employee of the Month’ award for outstanding customer service and teamwork.
- Coordinated events for 150+ guests at cinema functions ensuring smooth operations and exceeding client expectations.
- Supervised children ranging from newborn infants to teenagers.
- Earned numerous referrals to other families due to exceptional reliability, affordable rate, and positive reports.
- Received consistent positive remarks for quality of care.
Certification
- Police Check
- First Aid and CPR Certification
- Working with Children Check (WWCC)
- Responsible Service of Alcohol (RSA)
- Food Handling & Hygiene Certificate (Food Safety Supervisor)
- Communication and Interpersonal Skills Training
Languages
English
Native or Bilingual
Interests
- Fashion
- Cooking
- Watching Movies and TV Shows
- I enjoy helping others and giving back to the community
- Music
- I have a passion for photography and editing photos
- Swimming
- Creative Writing
- Travelling
Timeline
Retail
Village Cinemas, Jam Factory
08.2022 - 11.2024
Waitress
Perla Cafe, Mayflower Aged Care Home
02.2022 - 09.2022
Nanny
Natacha
01.2022
Waitress
Hawker Hall, Lucas Restaurants
04.2021 - 09.2022
Nanny
Porter
01.2021 - 01.2023
Nanny
Azzopardi
01.2021 - 01.2022
Hospitality
Grill'd
01.2020 - 04.2021
Charity & Social Media Experience
Flicker of Hope Foundation
01.2020 - 03.2021
Nanny
Melbourne's Leading Nanny Agency
01.2019 - Current
Waitress/Cooking
Street Organics
07.2017 - 09.2017
- Police Check
- First Aid and CPR Certification
- Working with Children Check (WWCC)
- Responsible Service of Alcohol (RSA)
- Food Handling & Hygiene Certificate (Food Safety Supervisor)
- Communication and Interpersonal Skills Training
Bachelor of Health Science/Bachelor of Media & Com - Nutrition/Social Media
Swinburne University
Similar Profiles
Chathumee Kaweesha SewwandiChathumee Kaweesha Sewwandi
Accounts Executive at Leading IATA - Accredated Travel AgencyAccounts Executive at Leading IATA - Accredated Travel Agency
Ashlyn CollinsAshlyn Collins
Private Nanny at Coastal Nanny Staffing AgencyPrivate Nanny at Coastal Nanny Staffing Agency
Bridgette JacobBridgette Jacob
Professional Nanny at Set Solutions/ Perfect Fit Nanny AgencyProfessional Nanny at Set Solutions/ Perfect Fit Nanny Agency