Alannah Zarevac
Gosford,NSW
Summary
Dedicated Customer Service and Operations professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Care Specialist
Lyka Pet Food
03.2024 - 05.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
New Projects & IAV Operations Supervisor
Modern Teaching Aids
12.2019 - 01.2024
- Administrative and logistical support for Customer Project and Sales Initiatives
- Manage project delivery schedule to maximise capacity and meet customer timelines - 600+ projects per year
- Relationship management with primary and secondary contractors - 30+ contractors
- Ensure completions of tasks in CRM platform -Salesforce
- Back Order Management and Processing
- Maintain customer project delivery schedule
- Scheduling and booking of on-site staff
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained effective working relationships.
- Awarded 'Most professional Customer Service Personnel' in 2022
Customer Service Representative
Modern Teaching Aids
02.2019 - 11.2019
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained Salesforce records by logging prospecting activities, adding new contacts, and updating account information with useful intelligence.
- Trained new personnel regarding company operations, policies and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Staff Recruitment - Area Manager
Stay&Play
07.2018 - 02.2019
- Client Management Staff Training HR Paperwork Administration duties/creating rosters Problem solving Customer Service
- Manage 30+ staff across different locations
- Resolved conflicts promptly to promote a positive environment for customers.
Child Care Educator
Terrigal School Care, OOSH
01.2018 - 07.2018
- Administration duties
- Age appropriate activities for school aged children
- Daily documentation
- Meal Preparation
- Cleaning duties
- School holiday programs
- Carried out day-day-day duties accurately and efficiently.
Aged Care Support Worker
Delphis Community Care
09.2015 - 08.2016
- Ran errands for patients, did shopping, and picked up other necessities.
- Monitored and assisted residents through individual service plans.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Worked flexible hours; night, weekend, and holiday shifts.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored client vital signs, administered medications and tracked behaviours to keep healthcare supervisor well-informed.
Education
Certificate III - Early Childhood Education
ET Australia
Gosford, NSW2018
Certificate III - Education Support
Hunter Tafe
Wyong, NSW2017
Certificate III - Aged Care
ET Australia
Gosford, NSW2015
Skills
- Customer Relationship Management
- Product Management
- Microsoft Office Suite Expertise
- High-Pressure Environments
- Process Improvement
- Operations Management
- Expense Reporting
- Recordkeeping and File Management
- Documentation
- Scheduling
Timeline
Customer Care Specialist
Lyka Pet Food
03.2024 - 05.2024
New Projects & IAV Operations Supervisor
Modern Teaching Aids
12.2019 - 01.2024
Customer Service Representative
Modern Teaching Aids
02.2019 - 11.2019
Staff Recruitment - Area Manager
Stay&Play
07.2018 - 02.2019
Child Care Educator
Terrigal School Care, OOSH
01.2018 - 07.2018
Aged Care Support Worker
Delphis Community Care
09.2015 - 08.2016
Certificate III - Early Childhood Education
ET Australia
Certificate III - Education Support
Hunter Tafe
Certificate III - Aged Care
ET Australia
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