Alanya Phommachanh
10 The Avenue Caroline Spring Vic 3023,Australia
Summary
Enthusiastic and motivated employee with a strong interest in pursuing a career in customer service. A quick learner with a commitment to meaningful customer interactions. Eager to apply my commitment to customer satisfaction and effective communication in an academic environment.
Overview
8
8
years of professional experience
Work History
Technical(Teller)
BCEL Bank
09.2018 - Current
- Customer Service Department , we serve all domestic and international customers.
- Cusetomer service information by walking and call center.
- Opening new account for individual and enterprise.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Audit Assistant
Ernts and Young Co.,ltd
10.2017 - 05.2018
- Reviewed general ledger transactions to identify errors or irregular entries.
- Assessed financial statements and records.
- Supported senior auditors in the preparation of detailed reports for management, outlining key findings and areas for improvement.
- Completed audits in accordance with regulations and procedures.
Teller
Bank Of China
09.2017 - 09.2017
- Customer service information.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Internship
Ministry of Industry and Commerce Oganization and Personnel Department
07.2016 - 08.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Education
English Intermidate - English
International House
Melbourne, VICBachelor Degree - International Economics
Guangxi University for Nationalities
China, Guangxi, Nanning06.2017
High school -
Chantha High School
Lao06.2011
High school exchange student - Japanese
Kaise High School
Japan, Shimane-ken, Matsue-shi01.2011
Skills
- Good Customer Service
- Good Communication
- Microsoft Office
- Motivated Attitude
- Social Media
- Management
Languages
Thai
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Japanese
Elementary
Certification
- [Area of expertise] License - [Timeframe]
Timeline
Technical(Teller)
BCEL Bank
09.2018 - Current
Audit Assistant
Ernts and Young Co.,ltd
10.2017 - 05.2018
Teller
Bank Of China
09.2017 - 09.2017
Internship
Ministry of Industry and Commerce Oganization and Personnel Department
07.2016 - 08.2016
English Intermidate - English
International House
Bachelor Degree - International Economics
Guangxi University for Nationalities
High school -
Chantha High School
High school exchange student - Japanese
Kaise High School
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