Alarna Harris
Port Macquarie,NSW
Summary
Seasoned Operations Manager and talented leader with over ten years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
21
21
years of professional experience
Work History
Hotel Operations Manager
Rydges
02.2023 - Current
- Managed daily hotel operations, for 99 Rooms, 22 Apartments, 100pax Restaurant, 80pax bar, 60pax cafe & multi-outlet C&E ensuring smooth functioning and excellent customer service.
- Directly lead, motivate and support 200+ staff across Rooms Division, F&B, Housekeeping, Sales and Maintenance
- Oversaw financial management, including budgeting, forecasting, and cost control measures to maximize profitability.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Created and managed accurate occupancy forecasts and budgets.
- Coordinated with sales teams to develop targeted promotional campaigns for increased bookings during off-peak seasons.
- Managing all HR aspects onsite including recruitment, training and development and performance management
- Promoted a culture of continuous learning among staff members by organizing relevant training opportunities that enhanced skills and performance.
- Increased employee retention rates through effective leadership techniques that fostered team cohesion.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with a strong work ethic.
Operations Manager & Licencee
Sails Resort by Rydges
06.2018 - 01.2023
- Managed daily operations of a 92 Room Boutique Resort comprising of 80pax Restaurant & Bar, multi-outlet C&E including Award Winning Wedding Venue for Mid North Coast
- Directly oversee Rooms Division, Food & Beverage, Sales and Marketing, Maintenance & Housekeeping.
- Managed budgets effectively, consistently delivering projects on-time and within financial budget constraints.
- Prepare and present financial and trade information to SLT
- Demonstrated Project Management from concept to completion.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Responsibility for all aspects of HR Management, People & Culture including Recruitment, Training & Development, Conflict Resolution and Performance Management with assistance from Head Office (sydney)
- Lead and support a team of 120+ employees across all departments
- Implement successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
Food & Beverage Operations Manager
Rydges
05.2016 - 06.2018
- Maintaining the successful operations of the Food & Beverage department including a 90pax Restaurant, Poolside Bar, Room Service, multi outlet C&E for 300pax and Contract FIFO onsite catering
- Leading, Mentoring and Developing a team of 3 Managers, 4 Supervisors 18 Kitchen personnel and 20 Casual staff
- Manage key relation for FIFO contracts across compliance, catering, accommodation and reporting to SLT
- Responsibility for all HR duties for Food & Beverage team with assistance from Head Office (Sydney)
- Coordinating multiple staffing re-structures, creating rostering solutions to best utilize personnel strengths for the operational success of the business
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed budgets, forecasting sales, controlling costs, and achieving profitability targets.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Improved customer satisfaction by implementing new food and beverage service standards.
- Developed unique events and special promotions to drive sales.
- Resolved guest issues promptly and professionally, turning negative experiences into positive ones whenever possible.
Business Administration Manager – 6 Month Maternity Cover
Rydges
09.2016 - 02.2017
- Prepare and distribute monthly reports for major FIFO contracts
- Prepare and Distribute month end reports for owners and Rydges Senior Management
- Major contract compliance regulations and maintenance
- Manage sales correspondence
- Maintain GM/EAM shadow Diary
- Manage all charity/sponsorship enquiries with
- Arrange management meeting prepare agenda, record minutes and distribute
Executive Food & Beverage Manager
Rydges
06.2015 - 05.2016
- Oversee the daily operation of a multi-faceted department consisting of 300pax multi outlet C&E Department, sports bar, gaming (pokies, Keno & TAB) cocktail lounge, Café and Signature Restaurant
- Led a team of 120+ including servers, bartenders, and kitchen staff, fostering a positive work environment focused on teamwork and professionalism.
- Managed all HR responsibilities for Food & Beverage Department with assistance from Head Office
- Preparing and presenting trade and financial reports to Senior Management & Owners
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Leading strategic planning meetings for F&B department in order to achieve set goals and targets
- Effectively managed payroll, scheduling, and budgeting responsibilities to meet financial goals while maintaining exceptional service standards.
- Adhered to corporate efficiency and profitability goals for food and beverage purchasing and distribution.
- Coordinate and execute fortnightly Race Day events (50+K day events) with Rosehill Racecourse, including major events such as Ladies Day & Golden Slipper
- Project Management of Gaming Machine and Link update and purchase
Duty Manager
Ramsgate RSL Club
01.2013 - 01.2015
- Responsible for daily operations of 260 EGMs, 3 CRTs, TAB, 2 ATMs, 2 bars, 2 Restaurants, 250pax Function space & Bowling greens.
- Opened and closed location including daily cash reconciliations, EGM clearance and banking.
- Oversaw team of 80+ Employees across all departments
- Coordinated daily scheduling and promotional events.
- Responsible for staff development, training and disciplinary coaching
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
VIP Host/Gaming Supervisor
Wests Illawarra
01.2010 - 01.2013
- Oversaw daily operations of Gaming floor including 180 EGMs, 4 CRTs, TAB and 3 ATMs
- Oversaw daily operations of service to gaming patrons including F&B, payouts and VIP services
- performed daily cash clearance and balanced performed daily Gaming Analysis duties to balance
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
Shift Supervisor
The Fraternity Club
01.2005 - 01.2008
Apprentice Chef
Portofino Function Centre
01.2003 - 01.2005
Education
Diploma - Leadership & Management
LMA Training
01.2024
Advanced Diploma - Hospitality Management
Tafe NSW
01.2014
Approved Manager License & RCG -
OLGR
12.2021
RSA (NSW) -
OLGR
09.2021
Fire Evacuation Training -
Helex Training
02.2024
No Degree -
Helex Training
02.2024
Cert 4 Hospitality Supervision -
Tafe NSW
01.2008
Cert 3 Commercial Cookery -
Tafe NSW
01.2006
Skills
- Business Management & Development
- Financial Planning, Forecasting & Budget Control
- Performance Evaluation and Monitoring
- Project Management & Business Development
- Human Resources, Employee Development & Structural Planning
- Business Growth Initiatives & Key Contract Management
- Schedule Management & Workflow Optimization
- Risk Management
Personal Information
Date of Birth: 06/01/88
References
Referees on request.
Timeline
Hotel Operations Manager
Rydges
02.2023 - Current
Operations Manager & Licencee
Sails Resort by Rydges
06.2018 - 01.2023
Business Administration Manager – 6 Month Maternity Cover
Rydges
09.2016 - 02.2017
Food & Beverage Operations Manager
Rydges
05.2016 - 06.2018
Executive Food & Beverage Manager
Rydges
06.2015 - 05.2016
Duty Manager
Ramsgate RSL Club
01.2013 - 01.2015
VIP Host/Gaming Supervisor
Wests Illawarra
01.2010 - 01.2013
Shift Supervisor
The Fraternity Club
01.2005 - 01.2008
Apprentice Chef
Portofino Function Centre
01.2003 - 01.2005
Diploma - Leadership & Management
LMA Training
Advanced Diploma - Hospitality Management
Tafe NSW
Approved Manager License & RCG -
OLGR
RSA (NSW) -
OLGR
Fire Evacuation Training -
Helex Training
No Degree -
Helex Training
Cert 4 Hospitality Supervision -
Tafe NSW
Cert 3 Commercial Cookery -
Tafe NSW
Similar Profiles
Bryan JanesBryan Janes
Steward at RydgesSteward at Rydges
Prabhat Oli ChhetriPrabhat Oli Chhetri
Duty Manager at Rydges Australia SquareDuty Manager at Rydges Australia Square
YEN-YI SUYEN-YI SU
Commis Chef at Esplanade Hotel Fremantle by RydgesCommis Chef at Esplanade Hotel Fremantle by Rydges