Alastair Chipp
Gold Coast,QLD
Summary
- An ever friendly and positive, seasoned Sales professional and Business Transformation Manager with a proven track record of exceeding targets and fostering strong client relationships, now looking to transition into roles outside of the "traditional" office environment. Passionate about embracing a fast-paced and cooperative team environment whilst creating memorable experiences for guests, I am eager to bring my customer-centric approach, knack for building rapport, problem solving and getting things done to my next role. There is nothing I enjoy more than providing a top class service to customers, servicing any issues or queries they may have, and putting a smile on their face whilst I do it. Key Attributes:
Overview
11
11
years of professional experience
Work History
UK Business Transformation Manager
Kloeckner Metals
01.2021 - 12.2023
- Leading and managing a strong team of 5
- Led the planning, execution, and oversight of business transformation initiatives aimed at enhancing operational efficiency and driving digitalization within the organization
- Collaborated with cross-functional teams to identify process improvement opportunities and implement solutions that optimized business workflows and performance
- Conducted comprehensive assessments of existing business processes and systems, identifying areas for improvement and implementing strategic changes to drive positive outcomes
- Developed and implemented change management strategies to ensure smooth transitions and minimize disruption to business operations
- Provided leadership, guidance, and support to team members involved in transformation projects, fostering a culture of innovation and continuous improvement.
Digital Business Executive
Kloeckner Metals
10.2019 - 01.2021
- Developed and executed digital business strategies to enhance the company's online presence and drive digital sales growth
- Creating digital strategies and campaigns tailored to our biggest clients, presenting and selling the strategies and then ensuring its successful rollout
- Analyzed market trends and customer behavior data to identify opportunities for digital innovation and optimization
- Collaborated with internal teams to integrate digital solutions into existing business processes and systems, ensuring alignment with company goals and objectives
- Monitored and analyzed digital performance metrics to measure the effectiveness of digital initiatives and identify areas for improvement.
Senior Technical Account Manager (Sales)
Kloeckner Metals
04.2017 - 10.2019
- Managed a portfolio of key customer accounts, serving as the primary point of contact for technical inquiries, sales support, and account management activities
- Developed and maintained strong relationships with customers, understanding their needs and requirements to provide tailored solutions and drive customer satisfaction
- Collaborated with internal departments, including operations, logistics, and finance, to ensure seamless order fulfillment and delivery processes
- Identified upsell and cross-sell opportunities within existing accounts, driving revenue growth and maximizing customer lifetime value
- Provided technical expertise and support to sales team members, assisting with complex customer inquiries and technical product presentations.
Account Manager (Sales)
Kloeckner Metals
11.2014 - 04.2017
- Managed a portfolio of customer accounts, developing and executing sales strategies to achieve revenue targets and drive business growth
- Cultivated strong relationships with customers, understanding their needs and preferences to deliver customized solutions and exceed expectations
- Proactively identified sales opportunities and generated leads through market research, networking, and relationship-building activities
- Collaborated with internal teams to ensure timely and accurate order processing, delivery, and customer service
- Monitored market trends and competitor activities to identify potential threats and opportunities, adjusting sales strategies accordingly to maintain a competitive edge.
Apprentice Account Manager (Sales)
Kloeckner Metals
11.2013 - 11.2014
- Assisted senior account managers with account management activities, including order processing, customer inquiries, and sales support tasks
- Conducted market research and analysis to identify potential sales opportunities and gather information on customer needs and preferences
- Shadowed experienced sales professionals to learn about sales techniques, customer relationship management, and industry best practices
- Provided administrative support to the sales team, including data entry, document preparation, and sales reporting.
Bar Staff
Royal Oak Pub
04.2013 - 11.2013
- Provided great customer service to pub patrons, taking orders, serving drinks, and ensuring a positive dining experience
- Maintained cleanliness and organization of the bar area, including restocking supplies, cleaning glassware, and sanitizing surfaces
- Handled cash transactions, processed payments, and reconciled cash registers at the end of each shift
- Collaborated with kitchen staff to coordinate food and beverage orders and ensure timely service to customers
- Adhered to health and safety regulations and procedures, including food handling and alcohol service guidelines.
Education
Skills
- Sales Expertise: Equipped with a wealth of experience in B2B sales, I am adept at understanding customer needs and delivering exceptional service to meet and exceed expectations
- Relationship Building: Known for my ability to quickly establish rapport and foster genuine connections, I thrive in environments where interpersonal skills are paramount
- Adaptability: Comfortable in high-pressure settings, I excel in fast-paced environments where quick thinking and efficient action are essential
- Passion for customer service: Enthusiastic about the service industry, I am excited to leverage my skills and passion for customer service to create memorable experiences for all clients
- Innovative Problem-Solver: Creative thinker with a knack for identifying and capitalizing on emerging opportunities, spotting potential problems before they arrive, and ensuring that nothing gets in the way of the big picture
- Change Management: Skilled in navigating organizational change with finesse, leading teams through mergers, acquisitions, and restructuring while maintaining productivity and morale
- Digitally Adept: Well skilled in all forms of common digital tools
Attributes
- Sales Expertise: Equipped with a wealth of experience in B2B sales, I am adept at understanding customer needs and delivering exceptional service to meet and exceed expectations.
- Relationship Building: Known for my ability to quickly establish rapport and foster genuine connections, I thrive in environments where interpersonal skills are paramount.
- Adaptability: Comfortable in high-pressure settings, I excel in fast-paced environments where quick thinking and efficient action are essential.
- Passion for customer service: Enthusiastic about the service industry, I am excited to leverage my skills and passion for customer service to create memorable experiences for all clients.
- Innovative Problem-Solver: Creative thinker with a knack for identifying and capitalizing on emerging opportunities, spotting potential problems before they arrive, and ensuring that nothing gets in the way of the big picture.
- Change Management: Skilled in navigating organizational change with finesse, leading teams through mergers, acquisitions, and restructuring while maintaining productivity and morale.
- Digitally Adept: Well skilled in all forms of common digital tools.
References
Available upon request.
Essentials
- Unrestricted Working Rights (AU)
- No criminal history (police check ready)
- Physically active, fit and healthy
- Double Covid-19 vaccination certificate
- Clean manual drivers license (+9 years)
Timeline
UK Business Transformation Manager
Kloeckner Metals
01.2021 - 12.2023
Digital Business Executive
Kloeckner Metals
10.2019 - 01.2021
Senior Technical Account Manager (Sales)
Kloeckner Metals
04.2017 - 10.2019
Account Manager (Sales)
Kloeckner Metals
11.2014 - 04.2017
Apprentice Account Manager (Sales)
Kloeckner Metals
11.2013 - 11.2014
Bar Staff
Royal Oak Pub
04.2013 - 11.2013
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