Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
References
Hobbies and Interests
Timeline
OfficeManager
Alastair Kidd

Alastair Kidd

North Rocks,NSW

Summary

With the genuinely positive attitude I possess, I believe that I can do anything I put my energy towards. My passion for customer service, team development and the cultivation of all team members is unrelenting. I believe that my contribution to any organisation would be both highly professional and extremely constructive. My goal is to always develop a strong team that is working together to achieve a common goal whilst adhering to an organisational ethos. Using with my forever developing leadership skills, I undertake every assignment with the organisations’ stakeholders and shareholders at heart.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Community Estate Manager

Structure Building Management
11.2018 - Current
  • Transferable knowledge and skills gained from a traditional residential and BMC Building Management role into managing the assets of a private Community Estate in Wentworth point
  • I combine acquired knowledge of all building/community services and mechanical aptitude with strong problem-solving capabilities, to manage and run building, community and private estate assets
  • In personally striving to revolutionise the traditional role of a Building/Community/Facilities Manager, I develop and maintain relationships with all relevant stakeholders (residents, customers, contractors and colleagues) using my engaging interpersonal and effective communication skills, which have been expertly developed over many years of experience in customer service roles
  • I possess a passion for statutory compliance, Strata management and research applicable to community and residential building management
  • I work closely with Strata Management and Building Developers to always make the most informed and best decisions on behalf of the owners in the community
  • I act as an Event manager and assist different community stakeholders with organising and operating events that help initiate Community Engagement within a new private estate – for example; Community fun runs, Clean-ups & Monthly Farmers markets in the Streets of Wentworth Point
  • I use my personable nature and initiative to organise environmentally friendly and charitable services within the Community to represent an environmentally aware Community that is ultimately sustainable for the future
  • Undertake a range of communication activities, including co-editor of a monthly community newsletter that updates all community residents with relevant community event information, requirements associated with Developers visions and special infrastructural projects.

Front Office Manager

Meriton Suites
02.2011 - 11.2018
  • Leading and coordinating a successful team of over 75 staff members from all departments of a busy, dynamic hotel with 375 suites to a 5-star service production level
  • Organising and managing daily hotel operations under strict ‘Standard operational procedures guidelines’
  • Staff recruitment, training and development and retention strategies
  • Organising day to day operations using effective and innovative communication methods
  • Networking and liaising with internal and external contractors to proactively and innovatively manage building maintenance projects
  • Developing and implementing key marketing strategies to help build and maintain revenue while using a strong business and financial acumen
  • Achievements: Managed #1-rated hotel on TripAdvisor (Brisbane property) for 2 years
  • Managed the development of a brand new tower of suites and the full refurbishment of the existing hotel – Meriton Suites, Bondi Junction 2018 - 2019.

Kelly Sports Franchisee

01.2007 - 01.2010
  • I was the inaugural owner and operator of the two Franchises on the Gold Coast
  • In School PE and Sports Programs - Before/after and lunchtime sports clinics - Pre-school Activity programs - Holiday Care programs and excursions - Children’s events and Corporate activities
  • Recruitment, Training and Development of Coaches
  • Working with the local government officials, parents and school officials to make Kelly Sports on the Gold Coast a successful and highly competent organisation.

Education

Master’s Degree in Sports and Hospitality Management -

Gold Coast University
QLD, Australia
01.2005

Bachelor Degree in Sports Management -

Otago University
01.2003

Skills

  • Community Management
  • Personnel development program manager
  • Customer service management
  • Sports and recreational program development and management
  • Interpersonal relationship development
  • Community Event management
  • Fundraising events
  • First Aid/CPR
  • Research
  • Troubleshooting
  • Dependable and Responsible
  • Project Planning
  • Analytical and Critical Thinking
  • Social Perceptiveness
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Team building
  • Microsoft Word
  • Verbal Communication
  • Good Telephone Etiquette
  • Analytical Thinking
  • Public Speaking
  • Calm Under Pressure
  • Written Communication
  • Data Entry

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.
  • Achieved Result through effectively helping with Task.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result by introducing Software for Type tasks.
  • Supervised team of Number staff members.

Certification

  • Senior First Aid Certified
  • Fire Services & Safety Certificate

Awards

2015 Nominated finalist; Queensland Hotel Awards - Best Front office employee

References

  • Timo Lorenzen, Area Hotel Manager, Meriton Suites NSW, 0404 527 920
  • Lani Fahey, Hotel Manager, Meriton Suites Southport, 0431 327 387

Hobbies and Interests

  • Health and fitness
  • Personal development
  • Leadership skill training and development
  • Travel and cultural learning through endeavours
  • Challenging myself daily to be better than I was yesterday

Timeline

Community Estate Manager

Structure Building Management
11.2018 - Current

Front Office Manager

Meriton Suites
02.2011 - 11.2018

Kelly Sports Franchisee

01.2007 - 01.2010

Master’s Degree in Sports and Hospitality Management -

Gold Coast University

Bachelor Degree in Sports Management -

Otago University

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Alastair Kidd