Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alaura Rasoqosoqo

Leeton,NSW

Summary

I am a Dynamic professional with a proven track record as Shift Supervisor and Security, enhancing safety and customer satisfaction. Skilled in motivational leadership, I excel in developing strategies that drive operational excellence and staff development. Achieved a significant improvement in security measures, demonstrating exceptional judgment and active listening to meet diverse client needs. Always willing to go that extra mile in professional goals by improving team work skills with enthusiasm. I am hard working, loyal, trustworthy and have impeccable time management. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security patrols. Skilled at handling and resolving conflicts professionally. well focused on providing patient-focused care, such as assisting with patient personal hygiene, mobility, pre-operative shaves and report any observations or concerns about the patient. Always willing to undertake security duties, as directed, including both preventative and responsive security actions aimed at ensuring a secure and safe environment for staff, patients and visitors.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Unarmed Security Officer

Constant Security
05.2023 - 10.2023
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Prevented crimes by immediately reporting all unusual, unauthorised and illegal activity on premises.
  • Verified each individual's right to enter restricted areas and denied access to unauthorised persons.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Directed guests around building and answered accessibility questions.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Patrolled commercial property and associated parking garage.
  • Completed full building and grounds patrols every 15 to 30 minutes to spot and investigate concerns.
  • Monitored alarm systems to detect any unauthorised entries into protected areas.
  • Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Patrolled parking lots and garages to determine security of vehicles and property.
  • Checked all baggage using X-ray machines, metal detectors and Garrett wands.
  • Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
  • Conducted safety checks, inventory checks and security assessments to apply protective measures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Wrote detailed reports of all security breaches and investigations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Enforced security policies and removed violators and unauthorised individuals from premises to maintain safe environment.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Customer Service Representative

Greenbah Store
04.2023 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritise customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from prospective customers.

Shift Supervisor

Amaroo Tavern
11.2022 - 04.2023
  • Responded to and resolved customer questions and concerns.
  • Documented daily production and materials usage in Software to track data.
  • Delivered successful training to more than Number employees during tenure, educating on successful work processes and productivity strategies.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed and implemented new processes and procedures to streamline operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed job assignments for Type team, planned production schedules and strengthened organization of task flows.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Completed cash and credit card transactions accurately using POS software.
  • Completed store opening and closing procedures and balanced tills.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Applied security, safety and loss prevention strategies during shifts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Developed unique events and special promotions to drive sales.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Purchased food and cultivated strong vendor relationships.
  • Consulted with managers to organize special events and promotions.
  • Followed strict recipes and drink measurements to minimize product used.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Closed out cash register and prepared cashier report at close of business.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Assistant Store Manager

KFC Restaurant
09.2019 - 12.2022
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Rotated merchandise and displays to feature new products and promotions.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Created and maintained safe and secure work environments for employees.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Motel Cleaner

Econo Lodge Hotel
08.2019 - 02.2020
  • Polished fixtures to achieve professional shine and appearance.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Sorted, laundered and put away various laundry items.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Changed bed linens and collected soiled linens for cleaning.
  • Handled requests for extra linens, toiletries and other supplies.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Disability Support Worker

Hireup
01.2018 - 01.2020
  • Designed individualized plans detailing daily activities and needs for patients.
  • Managed caseload to satisfy multiple patients with diverse needs.
  • Preserved and prepared reports and treatment records.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Coordinated patient discharge planning and follow-up care.
  • Worked with children and parents to closely monitor and record social, behavioral and academic growth.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Drove clients safely to social activities and appointments.
  • Provided patient and family education on available resources and self-care strategies.
  • Adhered to company requirements for patient interactions and care standards.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Kept accurate records for client files and handled related paperwork.
  • Conducted in-home visits to provide supportive services.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Participated in clinical supervision to maintain professional development.
  • Developed individual treatment plans and provided counseling to patients.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Collaborated with healthcare providers to drive continuity of care.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
  • Developed partnerships with community organizations to expand services and referrals.
  • Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
  • Facilitated family meetings to discuss patient care plans.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Completed psychosocial evaluations and needs assessments.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Assessed risk factors of patients and made referrals for further services.

Cleaner

Masterwize
01.2018 - 12.2019
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Performed regular maintenance and repairs on various cleaning tools and equipment.
  • Replaced light bulbs and other electrical fixtures as needed.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Removed trash, debris and other waste materials from premises.
  • Supervised supplies in inventory and submitted reorder requests.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Operated buffers and burnishers to clean and polish floors.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Inspected building for potential safety hazards, reporting identified concerns to supervisor.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.

Childcare Educator

Goodstart Early Learning
09.2012 - 02.2018
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
  • Interpreted for Language-speaking parents and guardians.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Taught students basic academic, behavioral, and social skills.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Communicated with parents and other staff about student progress.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Provided individualized instruction and support to meet personal needs of each child.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Screened applicants for developmental milestones and prepared children for enrollment.
  • Coordinated schedules of activities, events, and field trips.
  • Brought signs of potential emotional and developmental problems in children to caregiver's attention.
  • Promoted sensory development by providing access to different textures.
  • Communicated with children's guardians about daily activities, behaviors and related issues.

Security Supervisor

Moree Services Club
06.2023 - 02.2024
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Monitored and approved access control systems for accessibility to authorised personnel.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
  • Collaborated with management to develop security policies and procedures.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Kept team compliant with security protocols and appearance standards.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.

Security Officer

Balo Square
07.2023 - 10.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorised visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.

Security Officer

Pius X Aboriginal Cooperation
08.2023 - 10.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorised visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.

Bar Attendant

The Grand Mercure
11.2023 - Current
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Checked ID cards and verified bar guests were of legal age.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Learned how to make wide variety of mixed drinks.
  • Bussed bottles and glassware to maintain clean bar area.
  • Delivered food to customers at bar and tables.
  • Maintained sufficient inventory to meet business operation needs.
  • Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
  • Prepped menu items to serve guests quickly resulting in high levels of customer satisfaction and excellent feedback scores.
  • Greeted customers and provided friendly, knowledgeable service.
  • Restocked glassware, cleaned tables and organised supplies to meet demanding trading periods throughout shift.
  • Assisted in setting up and breaking down bar area for special events.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Replaced empty kegs and soda syrups.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Provided attentive service and proactively assessed guest needs.
  • Arranged tables and chairs for special occasions and events.
  • Assisted wait staff with timely food delivery and guest requests.
  • Established rapport with customers by providing friendly and attentive service.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Engaged in suggestive selling and other sales techniques.
  • Offered product samples, answered questions and helped customers find items.

Security Guard

Big W
11.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Inspected and adjusted security systems, equipment and machinery to maximise coverage of parking lots and building interior and exterior.
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Security Guard

The Rydges
11.2023 - 06.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorised visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Inspected and adjusted security systems, equipment and machinery to maximise coverage of parking lots and building interior and exterior.

Security Guard

Stockland Glendale Shopping Centre
11.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Wrote detailed reports of all security breaches and investigations.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Issued access cards to authorized personnel to monitor access points.

Security Guard

Stockland
11.2023 - 08.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Issued access cards to authorized personnel to monitor access points.

Security Guard

The Stag & Hunter Hotel
11.2023 - 06.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

Security Guard

The Mex
11.2023 - 06.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.

Customer Service Representative

KFC
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Health and Security Assistant

Cessnock District Hospital
10.2024 - Current
  • Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
  • Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
  • Provided exceptional friendly and professional service by promptly addressing visitor/patient inquiries while maintaining a secure environment.
  • Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
  • Supported event planning teams by providing insights on optimal crowd control strategies, minimising risks associated with large gatherings.
  • Collaborated with law enforcement agencies to share information and improve overall security efforts.
  • Streamlined communication between security team members, resulting in improved coordination during critical incidents.
  • Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimise workflow efficiency.
  • Facilitated smooth communication between patients and healthcare providers, addressing concerns, and clarifying treatment plans.
  • Increased patient satisfaction scores through attentive listening skills and prompt resolution of issues or complaints.
  • Participated in ongoing professional development opportunities to stay current with industry trends, contributing to enhanced service delivery.
  • Reduced the incidence of preventable complications by assisting with routine health screenings and assessments.
  • Enhanced patient care by providing efficient and compassionate support to healthcare professionals.
  • Supported the prevention of hospital-acquired infections through strict adherence to infection control protocols.
  • Promoted a culture of safety within the healthcare facility by consistently applying best practices in all tasks performed.
  • Provided emotional support to patients and families, fostering a more comfortable healthcare environment.
  • Collaborated with other healthcare professionals to provide comprehensive services tailored to each individual''s needs.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Provided excellent customer service to patients and medical staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Facilitated communication between patients and various departments and staff.
  • Delivered support to medical staff in completion of patient paperwork.

Education

Year 10 -

Warialda High School
Warialda, NSW
12.2010

Skills

  • Manufacturing Processes
  • Delphi Technology
  • Microsoft Internet Explorer
  • Financial Management
  • Microsoft Access
  • Cash Handling Expertise
  • Safety Awareness
  • Email Software
  • Document Management
  • Hiring and Training
  • Microsoft Excel
  • Business Planning
  • Microsoft Outlook
  • Train Employees
  • Microsoft Office
  • Business Administration
  • Staff Management
  • Business Development
  • Order Supplies
  • Manage Budgets
  • Control of Expenses
  • Judgment and Decision-Making
  • Monitor Production
  • Operational Excellence
  • Guest Inquiries
  • Positive Learning Environment
  • Constructive Feedback
  • Staff Development
  • Key Performance Indicators (KPIs)
  • Suggestive Selling
  • Inventory Management
  • Cash Register Operations
  • Staff Scheduling
  • Monetary Transactions
  • Bank Deposit Preparation
  • Inventory Management Software
  • Critical Thinking
  • Labor and Food Cost Control
  • Motivational Leadership
  • Equipment Efficiency
  • Annual Performance Reviews
  • Guest Satisfaction
  • Active Listening
  • Work Order Analysis
  • Reading Comprehension
  • Operations Management
  • Learning Strategies
  • Protective Equipment Knowledge
  • Store Opening and Closing
  • Project Management
  • Team Member Motivation
  • Quality Standards
  • Manage Schedules
  • Cost Savings
  • Strategic Planning
  • Administrative Duties
  • Continuous Improvements
  • Employee Performance Monitoring
  • Contract Management
  • Quality Control Analysis
  • Operation Monitoring
  • Performance Tracking and Evaluations
  • Hospitality Management
  • Job Assignments
  • Systems Analysis
  • Negotiation
  • SAP
  • Monitoring
  • Persuasion
  • Instructing
  • Writing
  • Coordination
  • Consulting

Certification

  • Licensed Security officer 1A - Valid from April 2023
  • Certified Responsible Service of Alcohol , Community College - expires June 2026
  • Responsible conduct of Gambling Training - expires June 2026
  • Certified Diploma in Children’s Services - valid from December 2015

Timeline

Health and Security Assistant

Cessnock District Hospital
10.2024 - Current

Customer Service Representative

KFC
03.2024 - Current

Bar Attendant

The Grand Mercure
11.2023 - Current

Security Guard

Big W
11.2023 - Current

Security Guard

The Rydges
11.2023 - 06.2024

Security Guard

Stockland Glendale Shopping Centre
11.2023 - Current

Security Guard

Stockland
11.2023 - 08.2024

Security Guard

The Stag & Hunter Hotel
11.2023 - 06.2024

Security Guard

The Mex
11.2023 - 06.2024

Security Officer

Pius X Aboriginal Cooperation
08.2023 - 10.2023

Security Officer

Balo Square
07.2023 - 10.2023

Security Supervisor

Moree Services Club
06.2023 - 02.2024

Unarmed Security Officer

Constant Security
05.2023 - 10.2023

Customer Service Representative

Greenbah Store
04.2023 - 10.2023

Shift Supervisor

Amaroo Tavern
11.2022 - 04.2023

Assistant Store Manager

KFC Restaurant
09.2019 - 12.2022

Motel Cleaner

Econo Lodge Hotel
08.2019 - 02.2020

Disability Support Worker

Hireup
01.2018 - 01.2020

Cleaner

Masterwize
01.2018 - 12.2019

Childcare Educator

Goodstart Early Learning
09.2012 - 02.2018

Year 10 -

Warialda High School

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