Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ALBAN ALLEN SIANAGA

Melbourne CBD

Summary

Highly driven and adaptable professional with over five years of experience in customer service and logistics. Experienced in various roles within the hospitality, retail, and entertainment industries, which has enabled me to develop a diverse skill set. Thrives in fast-paced environments, excelling at problem-solving and delivering exceptional customer service. Proven track record of exceeding expectations, instilling confidence in my ability to contribute effectively to any team or organization.

Overview

9
9
years of professional experience

Work History

Hotel Receptionist

Lulu Guest Lodge
08.2018 - 03.2019
  • Oversaw smooth checking in and checking out of guests enhancing guest experience from start to finish
  • Handled reservations and coordinated with backend operations to ensure timely preparation notices for rooms and assisted with overall guest inquiries
  • Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
  • Operated under the night shift and day shift routines within the hotel
  • Contributed to revenue growth by promoting hotel services and upselling available room upgrades or packages.
  • Ran routine overnight and early morning rounds
  • Trained new staff members in customer service techniques and hotel operations.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.

Bartender (Food and beverage attendant)

Imperial Hotel, Bourke Street, Melbourne (Australia Venue. Co)
10.2022 - Current


  • Executed backend operations inclusive of keg room operations, stocktaking, beer line cleaning and post mix assignments
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.

Logistics Coordinator

Lulu Properties, Lulu Safaris
12.2021 - Current
  • Organised and coordinated supply of building resources and materials for company properties
  • Worked in guest and customer relations
  • Handled scheduling of project timelines and company meetings
  • Oversaw the transportation and office units of company
  • Worked closely with sales and advertising unit
  • Handled office calls and reservation setups
  • Manned the receptionist desk a fair bit
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.

Room Attendant

Crown Hotel (Under Silk Hospitality contracting)
11.2022 - 12.2022
  • Fulfilled the duties of hotel grade cleaning and preparing rooms for clients
  • Ensured the blueprint for room preparation was fulfilled
  • Gained a wealth of experience in the hurried time slots given to clean and set rooms across assigned level
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
  • Checked appliances in guest rooms to determine good working order.
  • Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.

Head Waiter

Shearwater Café, Victoria Falls
02.2018 - 02.2020
  • Coordinated movement of food from the pass to waiting teammates
  • Assigned sectioning and rostering
  • Mentored incoming wait staff
  • Handled table setup
  • Played to role of restaurant host ensuring appropriate sitting and necessary table shifting to maximise space and patron numbers at any given time
  • Enforced standards of presentation within the venue
  • Aided in the decoration of venue with reference to seasonal themes

Retail Assistant

Edgars Clothing Store
01.2016 - 01.2019
  • Engaged with customer to improve the overall experience within the clothing store
  • Assisted with giving the customer the basics of reshelving and folding of items
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Ranked first for three months on sales figures, exceeding store's threshold expected sales consistently.

Children Entertainer

Fly By Fun
01.2023 - Current
  • Received coaching to refine skills and abilities.
  • Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
  • Remained in costume for extended periods for maximum performance effect.
  • Communicated with guests clearly and with good humor to encourage laughter and excitement.
  • Trained new entertainers in the industry and aided the through several parties until they gained th confidence to go solo.
  • Performed themed sets and shows with minimal repetition to provide original content for returning guests.

Education

Bachelor of Science - Chemistry, Medicinal Chemistry

University of Melbourne
Parkville, Melbourne, VIC
01.2025

Sign Language

Sunrise Sign Language Academy
01.2025

Cambridge A Level - undefined

Midlands Christian College
01.2021

Certificate I, II, III, IV - Hospitality and Tourism

Victoria Falls, Zimbabwe School of Hospitality and Tourism Management
01.2019

Skills

  • Well-developed written and verbal communication skills, with the ability to actively engage with customers, and adapt delivery in an engaging manner across various audiences
  • Great wealth of literary experience in the customer service industry
  • Ability to remain flexible and adaptable to change and working collaboratively for the improvement of the team and to provide quality service outcomes
  • Equipped with a practical mindset with the ability to think and react swiftly with accuracy
  • Able to support and motivate a team to achieve corporate outcomes with a strong focus on maintaining high quality and production standards and continuous training and development
  • Microsoft office
  • Reservation management
  • Guest relations
  • Professional appearance
  • Hotel software expertise
  • Front desk management
  • File management
  • Guest registration

Languages

English
Native or Bilingual

Timeline

Children Entertainer

Fly By Fun
01.2023 - Current

Room Attendant

Crown Hotel (Under Silk Hospitality contracting)
11.2022 - 12.2022

Bartender (Food and beverage attendant)

Imperial Hotel, Bourke Street, Melbourne (Australia Venue. Co)
10.2022 - Current

Logistics Coordinator

Lulu Properties, Lulu Safaris
12.2021 - Current

Hotel Receptionist

Lulu Guest Lodge
08.2018 - 03.2019

Head Waiter

Shearwater Café, Victoria Falls
02.2018 - 02.2020

Retail Assistant

Edgars Clothing Store
01.2016 - 01.2019

Sign Language

Sunrise Sign Language Academy

Cambridge A Level - undefined

Midlands Christian College

Certificate I, II, III, IV - Hospitality and Tourism

Victoria Falls, Zimbabwe School of Hospitality and Tourism Management

Bachelor of Science - Chemistry, Medicinal Chemistry

University of Melbourne

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