Alba Rocio Vargas
Vaucluse,NSW
Overview
11
11
years of professional experience
Work History
Childcare Educator
Active Kids Group Vaucluse Cottage
11.2022 - Current
- Support development and cultural appropriate curriculum for children, creating positive, and safe classroom environments
- Communicate with children's guardians about daily activities, behaviours and related issues.
- Consult with parents to build and maintain positive support networks and support continuing education strategies.
- Maintain and foster positive and constructive interactions with staff, families, and children.
- Communicate with parents and other staff about student progress.
- Coordinate schedules of activities, events, and field trips.
- Interpreter for Spanish-speaking parents and guardians.
- Utilized positive reinforcement techniques to encourage good behavior.
Customer Support Manager and Translator
RSVP Online Dating Platform
02.2020 - 05.2022
- Translated entire website content from English to Spanish
- Translated and adapted social messaging, online content and marketing collateral.
- Offered translation support for interviews and employment-related processes concerning Spanish speakers.
- Adapted translation to reflect intended meaning and audience reading level.
- Interpreted conversations between foreign language-speaking clients and others.
- Assisted foreign language-speaking clients with inquiries.
- Clarified customer issues and determined root cause of problems to resolve service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Support Manager
Carolina Lifestyle
01.2018 - 01.2020
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Responded to customer calls and emails to answer questions about the products.
- Maintained and managed customer files and databases.
- Served customer account and technical needs across daily calls and emails, consistently meeting productivity and quality targets.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Regularly liaised with the overseas factory to coordinate shipping arrangements.
- Facilitated the communication between the Spanish factory workers and the English-speaking members of the head office in Sydney.
- Assisted in locating specific items within the warehouse and the various stores.
Sales Representative
Pottery Barn
01.2017 - 01.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Performed duties and provided service in accordance with established operating procedures and company policies
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Recommended merchandise to customers based on needs and preferences.
Customer Service Manager And Translator
Oasis Technology Online Dating Platform
01.2013 - 01.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Translated and adapted social messaging, online content and marketing collateral.
- Molded translation to reflect intended meaning and audience reading level.
- Interpreted conversations between foreign language-speaking clients and others.
- Assisted foreign language-speaking clients with inquiries.
- Translated website content from English to Spanish.
- Trained members of the Spanish Customer Service Team.
- Managed communication with international customers and streamlined the service payment process.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Support Manager and Translator
Match.com Online Dating Site
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
Customer Support Manager and Translator
Soulmates Technology - Online Dating Site
Education
Certificate III in Early Childhood Education
AETS
10.2024
MBA - Marketing
University of Tech Sydney
Sydney, NSW11.2005
Bachelor of Business Admin. -
Business Administration School
Bogota, Colombia11.2001
Skills
- Bilingual: proficient speaking and writing in Spanish
- POS Systems Expertise
- Computer Proficiency
Timeline
Childcare Educator
Active Kids Group Vaucluse Cottage
11.2022 - Current
Customer Support Manager and Translator
RSVP Online Dating Platform
02.2020 - 05.2022
Customer Support Manager
Carolina Lifestyle
01.2018 - 01.2020
Sales Representative
Pottery Barn
01.2017 - 01.2018
Customer Service Manager And Translator
Oasis Technology Online Dating Platform
01.2013 - 01.2018
Customer Support Manager and Translator
Match.com Online Dating Site
Customer Support Manager and Translator
Soulmates Technology - Online Dating Site
Certificate III in Early Childhood Education
AETS
MBA - Marketing
University of Tech Sydney
Bachelor of Business Admin. -
Business Administration School
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