ALBERT DANIEL TKACZENKO
Coogee,Australia
Summary
In my previous role as a Product Support Representative at Fidelity National Information Services (FIS), I had the opportunity to handle customer inquiries, resolve complaints, and ensure the delivery of exceptional service in a timely manner. I developed a keen eye for detail while managing customer accounts, processing termination of products and various project managements: researching any discrepancies between the forecasting and accounting actuals, this includes working with Billing & Accounting Teams. Managing complex client’s escalations and maintaining accurate records. Additionally, my ability to communicate effectively with both customers and team members allowed me to contribute to the overall success of the division.
Overview
29
29
years of professional experience
Work History
Support Product Representative
Fidelity National Information Services (FIS)
Warsaw, Poland
06.2018 - 12.2024
- Tracking and updating the termination process for all products across multiple regions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Supporting users of a ServiceNow application, managing queries, approvals, and troubleshooting user management issues. Providing support across multiple regions—America, EMEA, and Japan (JAPA)—and ensuring that requests are handled efficiently.
- Various project management tasks include researching any discrepancies between the forecasting and accounting actuals, and this includes working with the Billing and Accounting teams.
- Document customer information and recurring technical issues to support product quality programs and product development.
Senior Credit Collection Representative
American Express Services Europe Limited
Warsaw, Poland
02.2013 - 05.2018
- Recovering monies on current / overdue Corporate Cards and Business Travel Accounts.
- Identification, reconciliation of payment from Customer, preparation the allocation of payments.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Prepared reports detailing delinquent accounts status, payment trends, adjustments and write-offs.
Administrator Assistant
Charter Hall Group
Sydney, Australia
01.2011 - 12.2012
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Food Service Assistant
The Wesley Hospital
Brisbane, Australia
12.2007 - 01.2009
- Providing trainings for employees comply with health and food safety standards and regulations
- Follows and maintains knowledge of food service policy and procedures
- Maintaining budgets and payroll records, review of financial transactions
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Senior Credit Collection Representative
American Express Services Europe Limited
Warsaw, Poland
02.2006 - 11.2007
- Recovering monies on current / overdue Corporate Cards and Business Travel Accounts.
- Identification, reconciliation of payment from Customer, preparation the allocation of payments.
- Vindication process with high quality of telephone and email customer contact.
- Preparation of aging reports, list of transactions and other data for Client.
Customer Service Representative
Ezko Property Services Ltd
Sydney, Australia
01.2001 - 04.2004
- Reporting directly to the Production Manager
- Liaising with contractors and customers, maintaining excellence in customer relationship, resolving customer’s problems
- Providing price and cost proposals in response to customer’s requests
Call Center and Customer Care Supervisor
Internet Partners, GTS, Internet Technologies Ltd
Warsaw, Poland
03.1997 - 12.2000
- Providing outstanding customer service to improve customer satisfaction and relationship.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Analyzed customer feedback surveys and identified areas of improvement in the customer experience process.
Customer Service Coordinator – Team Leader
Hewlett Packard Poland Ltd
Warsaw, Poland
10.1995 - 02.1997
- Customer advisory related to HP services and client assistance in choosing the best solution for his questions.
- Customer cases registration, hardware maintenance requests support.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Education
Certificate IV - Spoken and Written English
TAFE Queensland
Australia01.2005
Certificate IV - Information of Technology
Kent Institute of Business and Technology
Australia01.2003
Associate Diploma - Business and Entrepreneurship
The Leon Kozminski Academy of Entrepreneurship and Management
Warsaw, Poland01.2000
Diploma - Accounting and Administration
College of Business and Administration
Warsaw, Poland01.1996
Skills
- Organizational skills
- Professional attitude
- Service delivery
- Cultural exposure
- Customer feedback analysis
- Product and service knowledge
- Analytical thinking
- Multitasking Abilities
- Interpersonal communication
- Reliability
- Teamwork and collaboration
- Adaptability
- Attention to detail
References
References, diplomas and certificates are available on request.
Hobbies and Interests
- Cooking
- Baking
- European cinematography
- Art exhibitions
- Different kinds of music (pop, electronic, rock, classical)
Consent
I agree to use my personal data in the process of job recruitment (according to Personal Data Protection Act, dated 29.08.97, Act Record no 133, pos. 883).
Educationandtrainings
- College of Business and Administration, Warsaw, Poland, Diploma in Accounting and Administration, 01/01/94, 01/01/96
- The Leon Kozminski Academy of Entrepreneurship and Management, Warsaw, Poland, Associate Diploma in Business and Entrepreneurship, 01/01/97, 01/01/00
- Kent Institute of Business and Technology, Australia, Certificate IV in Information of Technology, 01/01/01, 01/01/03
- TAFE Queensland, Australia, Certificate IV in Spoken and Written English, 01/01/04, 01/01/05
Languages
Polish
Full Professional
English
Professional
Timeline
Support Product Representative
Fidelity National Information Services (FIS)
06.2018 - 12.2024
Senior Credit Collection Representative
American Express Services Europe Limited
02.2013 - 05.2018
Administrator Assistant
Charter Hall Group
01.2011 - 12.2012
Food Service Assistant
The Wesley Hospital
12.2007 - 01.2009
Senior Credit Collection Representative
American Express Services Europe Limited
02.2006 - 11.2007
Customer Service Representative
Ezko Property Services Ltd
01.2001 - 04.2004
Call Center and Customer Care Supervisor
Internet Partners, GTS, Internet Technologies Ltd
03.1997 - 12.2000
Customer Service Coordinator – Team Leader
Hewlett Packard Poland Ltd
10.1995 - 02.1997
Certificate IV - Spoken and Written English
TAFE Queensland
Certificate IV - Information of Technology
Kent Institute of Business and Technology
Associate Diploma - Business and Entrepreneurship
The Leon Kozminski Academy of Entrepreneurship and Management
Diploma - Accounting and Administration
College of Business and Administration
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