Albert Heng
Melrose Park ,NSW
Summary
Proven to excel in high-pressure environments, I consistently delivered top-tier service at VenuesLive, showcasing adaptability and a commitment to excellence. Leveraging skills in guest services and kitchen support, I enhanced operational efficiency and customer satisfaction. My reliability and organizational prowess ensured seamless event execution and safety compliance, underpinning my results-driven approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Food/Beverage Attendant
Gema Group
01.2024 - Current
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Facilitated smooth flow of service during special events and functions, ensuring guest satisfaction.
- Conducted regular quality checks on food and beverage items, maintaining high standards of service.
Storeperson
Trippas White Group (St Joseph's College)
01.2022 - Current
- Ensured a clean, safe, and welcoming store environment for customers and staff alike.
- Operated material handling equipment safely while loading or unloading deliveries.
- Contributed to successful annual inventory counts, ensuring accuracy and efficiency throughout the process.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Restocked shelves and helped kitchen staff locate desired items.
Food/Beverage Attendant
VenuesLive
02.2019 - 12.2023
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Conducted regular quality checks on food and beverage items, maintaining high standards of service.
Student Orientation Assistant
UTS College (Insearch)
10.2016 - 03.2017
- Managed time effectively while balancing multiple responsibilities such as event planning, student consultations, and administrative tasks.
- Contributed to a welcoming environment by creating informative presentations that highlighted essential aspects of campus life for new students.
- Direct students to designated places around campus, welcoming and showing new students around campus, checking new student's documents (passport and visas) during registration.
Education
Bachelor of Business - Accounting And Finance
University of Tech Sydney
Sydney, NSW03.2022
Skills
- Adaptability under pressure
- Reliability and punctuality
- Kitchen Support
- Guest Services
- Can-Do Attitude
- Accuracy
- Good Time Management
- Good Organization Skills
Timeline
Food/Beverage Attendant
Gema Group
01.2024 - Current
Storeperson
Trippas White Group (St Joseph's College)
01.2022 - Current
Food/Beverage Attendant
VenuesLive
02.2019 - 12.2023
Student Orientation Assistant
UTS College (Insearch)
10.2016 - 03.2017
Bachelor of Business - Accounting And Finance
University of Tech Sydney
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