Albert Lee
Sydney,NSW
Summary
Dynamic human resources and administrative professional with a degree from Jinan University in Guangzhou, offering two years of specialized experience in HR functions and nearly three years of exceptional customer service in fast-paced environments. Recognized for a strong work ethic and well-honed communication skills, consistently fostering collaboration as a reliable team player. Adept at applying critical thinking to uncover underlying issues and drive effective solutions that enhance operational efficiency. Committed to positively contributing to team dynamics while supporting organizational goals.
Overview
7
7
years of professional experience
Work History
Senior HR Specialist
IMAG Marketing
01.2024 - 06.2025
- Managed all HR functions independently, ensuring smooth and effective HR operations within the organization.
- Recruited approximately 30 talents in H1 2024, with a recruitment acceptance rate exceeding 50% and an onboarding rate over 65%.
- Effectively reduced the company's turnover rate from an average of 10% in H2 2023 to 6% in H1 2024, demonstrating significant improvement in employee retention.
- Additional Responsibilities :
- 1. Handle all company related administrative tasks.
- 2. Established company personnel processes and regulations.
Part Time
KEBUKE (Beverage store)
10.2020 - 09.2021
- Store operation with full stack management, including front-desk service, handle on line order, supervise delivery platform and make beverage.
Part Time
KFC
04.2018 - 04.2020
- Store operation with full stack management, including front-desk service, handle on line order, supervise delivery platform and make KFC food.
Education
Bachelor - Business Management
Jinan University
China - Guangzhou06.2023
Skills
- Onboarding process
- Talent acquisition
- Employee supervision
- Upselling strategies
- Time management
- Multitasking
- Problem-solving abilities
- Team building
- Kitchen support
- Guest services
ADDITIONAL INFORMATION
Languages: English, Mandarin.
ADDITIONAL INFORMATION
Tools: Microsoft Office( Excel, Word, PPT, Outlook), Asana, Notion
Timeline
Senior HR Specialist
IMAG Marketing
01.2024 - 06.2025
Part Time
KEBUKE (Beverage store)
10.2020 - 09.2021
Part Time
KFC
04.2018 - 04.2020
Bachelor - Business Management
Jinan University
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