Hi, I’m
Albert Levuhi
South Grafton,NSW
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Reliable front office well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Reliable front office well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front office position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
years of professional experience
Work History
The Grand Hotel Vanuatu
Hotel Front Office Receptionist
01.2022 - 01.2023
Job overview
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained a welcoming atmosphere at the front desk, addressing guest inquiries promptly and professionally.
- Streamlined reservation procedures for improved booking accuracy and increased room occupancy rates.
- Developed strong relationships with guests, resulting in repeat business and positive online reviews.
- Collaborated with housekeeping staff to ensure timely room turnovers, maximizing available inventory for incoming guests.
- Assisted in training new team members on hotel policies and procedures, contributing to a cohesive front office team.
- Managed difficult guest situations with empathy and professionalism, finding resolutions that met both guest needs and hotel guidelines.
- Processed financial transactions accurately, ensuring proper billing practices and minimizing discrepancies.
- Improved communication between departments by acting as a liaison between guests and hotel services such as concierge, maintenance, or event planning teams.
- Upheld strict adherence to safety protocols during emergency situations, maintaining guest comfort and security throughout incidents.
- Increased efficiency of front office operations by implementing effective organization strategies for documentation management.
- Contributed to revenue generation through upselling available amenities or room upgrades when appropriate opportunities presented themselves.
- Coordinated group bookings for special events or conferences, providing tailored customer service to meet unique client needs.
- Supported marketing initiatives by collecting guest feedback on their stays, aiding in continuous improvement efforts for the property''s services and offerings.
- Demonstrated adaptability during peak periods or unexpected staffing shortages by effectively handling multiple tasks simultaneously without compromising service quality.
- Ensured accurate record-keeping of guest information within the hotel''s database system to facilitate efficient future reservations and personalized experiences upon return visits.
- Handled sensitive data discretely while processing credit card transactions or verifying identification documents during check-in procedures.
- Developed proficiency in the use of industry-specific software programs, ensuring accurate and efficient management of guest records and reservations.
- Provided knowledgeable recommendations on local attractions, dining options, and transportation services to enhance guests'' overall experience during their stay.
- Contributed to a positive workplace environment by maintaining open lines of communication with colleagues and displaying a consistently professional demeanor at all times.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Implemented marketing and promotional initiatives to increase occupancy.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Trained new staff members in customer service techniques and hotel operations.
- Prepared reports on guest satisfaction levels and other metrics.
- Coordinated with vendors for repair and maintenance of hotel.
- Stored guest valuables in safe and individual boxes for security.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Monitored hotel's budget and financial records.
The Grand Hotel Vanuatu
Hotel Night Auditor
01.2022 - 01.2023
Job overview
- Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Improved efficiency in night shift tasks by implementing time management strategies for staff assignments and project completion.
- Contributed to increased security measures by monitoring surveillance cameras and reporting suspicious activities to management.
- Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Boosted team performance through regular feedback sessions and providing constructive criticism for improvement in night audit procedures.
- Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
- Supported overall hotel operations by performing ad-hoc administrative tasks during slower periods on the night shift.
- Increased accuracy in billing process by thoroughly reviewing invoices for errors before finalizing charges to guest accounts.
- Facilitated smooth communication between departments by acting as the primary point of contact during overnight hours for timely issue resolution.
- Maximized room occupancy rates during peak seasons by identifying available rooms and updating reservation system accordingly.
- Developed strong working relationships with cross-functional teams to ensure consistency in hotel services throughout all shifts.
- Conducted regular inventory checks on supplies necessary for front desk operations, placing reorders when needed to prevent shortages that could impact service quality.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Balanced hotel accounts and resolved discrepancies.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
The Petroleum Paradise Santo
Fuel Station Attendant
03.2020 - 02.2021
Job overview
- Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
- Enhanced safety measures by routinely inspecting equipment and reporting any malfunctions or potential hazards to management.
- Contributed to increased sales by effectively promoting in-store merchandise and special offers to customers.
- Assisted with inventory management by tracking stock levels of fuel, oil, snacks, beverages, and other items for sale at the station.
- Streamlined payment processes through the use of cash registers, card readers, and mobile payment systems for fast transactions.
- Collaborated with fellow attendants to ensure smooth shift transitions and continuous coverage of station responsibilities.
- Provided helpful information to customers regarding fuel types, pricing, vehicle compatibility issues, or station policies as needed.
- Minimized wait times for customers by promptly attending to vehicles at all available pumps during busy periods.
- Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
- Participated in ongoing training programs for safety regulations, equipment updates, or company initiatives as required.
- Handled emergency situations calmly and efficiently by following established protocols for spill containment or fire suppression procedures.
- Supported positive team dynamics among coworkers through effective communication strategies and problem-solving efforts when conflicts arose.
- Completed daily shift reports accurately detailing sales transactions, inventory changes, equipment issues, or notable events that occurred on site.
- Assisted disabled or elderly customers with refueling their vehicles upon request according to ADA guidelines.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Built trustful relationships with customers to encourage return visits.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Pumped gas for guests and took payments.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Cleaned up gas and other spills in accordance with spill procedures.
- Facilitated sales of services and goods.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Removed safety hazards, soiled items, and trash from customer areas.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
The Church Of Jesus Christ Of Latter-day Saints
Missionary
06.2018 - 06.2020
Job overview
- Strengthened community relations by organizing and participating in outreach programs.
- Enhanced cultural understanding by learning local customs and incorporating them into daily interactions.
- Established trust within the community through regular engagement and consistent support.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Expanded educational opportunities for children in underserved communities by establishing study groups and tutoring sessions.
- Improved health outcomes for community members by providing basic medical care and promoting preventive measures.
- Increased access to clean water and sanitation facilities through implementation of sustainable projects.
- Mentored local leaders, fostering their growth and empowering them to take on greater responsibilities within the community.
- Facilitated spiritual growth among congregation members, leading weekly services and bible study sessions.
- Collaborated with other missionaries to strategize, plan, and execute successful mission trips throughout various regions worldwide.
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Supported families during times of crisis by offering counseling services or connecting them with additional resources when needed.
- Inspired personal growth among youth group participants through mentorship programs that focused on character development.
- Fostered an inclusive atmosphere where individuals from different backgrounds could come together to form a united community.
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Trained 6 new missionaries on effectively sharing word of God in the community.
- Prepared and delivered mission-related presentations to church and community groups.
- Facilitated and directed outreach events for local communities in the of Victoria and Tasmania.
- Volunteered in overseas locations and in various roles.
- Built relationships with local and international mission organizations for successful partnerships.
- Implemented strategies for successful mission outreach to grow membership.
- Coordinated and led weekly bible studies for missionary teams in diverse locations.
- Assisted in development of curriculum for mission trips in assigned regions.
- Presented mission-related topics at conferences to raise awareness and build networks.
- Supported religious leaders in performing various duties.
- Assisted with organizing religious activities and services.
- Prepared and distributed religious materials.
- Facilitated religious classes and forums.
- Attended meetings with religious leaders.
- Educated members of congregation on religious beliefs and practices.
- Maintained religious records and documents.
- Participated in religious ceremonies and events.
- Provided guidance to members of congregation.
- Participated in various outreach programs.
- Provided pastoral counseling to members of congregation.
- Developed and implemented educational programs for youth.
- Facilitated worship services, encouraging participation from congregation.
- Sourced materials and labor to meet facility construction needs.
The Coffee Tree
Coffee Barista
03.2016 - 05.2017
Job overview
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Streamlined drink preparation process for increased efficiency and consistent taste.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Maintained regular and consistent attendance and punctuality.
- Kept product inventory stocked during times of customer congestion and high demand.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
The Coffee Tree
Cafeteria Cashier
03.2016 - 06.2017
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cashier services in a fast-paced cafeteria environment.
- Reduced wait times for customers by quickly processing cash and credit card transactions.
- Assisted in maintaining a clean and organized cafeteria, resulting in positive feedback from both customers and management.
- Balanced the cash register at the end of each shift, ensuring accuracy in all financial transactions.
- Collaborated with kitchen staff to ensure timely delivery of meals, improving overall customer experience.
- Handled customer inquiries and complaints professionally, leading to increased customer retention rates.
- Prepared daily reports on sales figures and inventory levels, assisting management with forecasting needs.
- Implemented creative solutions for addressing individual customer concerns, resulting in higher levels of satisfaction.
- Contributed to successful health inspections by adhering to strict sanitation guidelines when handling food items.
- Performed daily reconciliation of cash drawers, identifying discrepancies promptly and reporting any issues to management for resolution.
- Assisted with restocking supplies as needed to maintain optimal inventory levels throughout the day.
- Actively listened to customer feedback regarding menu items or service quality and relayed this information to the relevant team members for continuous improvement efforts.
- Supported other team members during peak hours by expediting orders or cleaning tasks as necessary.
- Maintained a thorough understanding of the cafeteria''s menu offerings and pricing structure to provide accurate information to customers upon inquiry.
- Ensured compliance with all company and legal regulations pertaining to food safety, cash handling, and overall operations within the cafeteria setting.
- Collaborated with team to serve customers with varying needs and urgent requests.
- Relayed orders to restaurant staff through careful record-keeping and detailed communication.
- Collaborated with non-English-speaking staff, communicating non-verbally and relaying messages through bilingual co-workers.
- Handled large amounts of cash daily with meticulous detail and focus, documenting each transaction according to protocol.
- Processed drink and meal orders, quickly determining prices of specialty requests and marking with predetermined product codes.
- Followed COVID-19 protocols to minimize potential infection and avoid food contamination.
- Performed cash, card and check transactions to complete customer purchases.
Education
Australian Melbourne MissionWantirna South, VIC
from American Councils of Teaching Foreign Languages
05.2019
Matevulu College Luganville Santo, Vanuatu
South Pacific Form Seven Certificate
2017
University Overview
- Continuing education in English
- Awarded boys prefect.
Matevulu College Luganville Santo, Vanuatu
Vanuatu Secondary School Certificate
12.2016
University Overview
- Continuing education in English.
Skills
- Complaint Handling
- Reservation Management
- Professional Appearance
- Guest Relations Management
- Basic Accounting
- Attention to Detail
- Hotel Software Knowledge
- Tourism Industry Knowledge
- Multilingual Proficiency
- Problem Solving Abilities
- Administrative Support
- Customer Service Orientation
- Computer Literacy
- Conflict Resolution
- Cash Handling Experience
- Adaptability and Flexibility
- Empathy and Patience
- Interpersonal Skills
- Telephone Etiquette
- Organizational Skills
- Stress Management
- Excellent Communication
- Teamwork and Collaboration
- Data Entry Efficiency
- Upselling Techniques
- Task Prioritization
- Guest Relations
- Microsoft Office
- Front Office Management
- Payment Processing
- Cash Handling
- Front Desk Management
- Customer Service
- Guest Registration
- Invoicing and Billing
- Data Entry
- Payment Collection
- Charge Posting
- Revenue Management
- Switchboard Operation
- Customer Service Management
- Concierge Services
- Records Management
- File Management
- Transaction Processing
- Regulatory Compliance
- Guest Reception
- Office Organization
- Room Service
- Problem-Solving Skills
Timeline
Hotel Front Office Receptionist
The Grand Hotel Vanuatu
01.2022 - 01.2023
Hotel Night Auditor
The Grand Hotel Vanuatu
01.2022 - 01.2023
Fuel Station Attendant
The Petroleum Paradise Santo
03.2020 - 02.2021
Missionary
The Church Of Jesus Christ Of Latter-day Saints
06.2018 - 06.2020
Coffee Barista
The Coffee Tree
03.2016 - 05.2017
Cafeteria Cashier
The Coffee Tree
03.2016 - 06.2017
Australian Melbourne Mission
from American Councils of Teaching Foreign Languages
Matevulu College
South Pacific Form Seven Certificate
Matevulu College
Vanuatu Secondary School Certificate
Similar Profiles
METİN PELTEKMETİN PELTEK
General Manager at Grand Hotel Therme 5* , Grand Hotel Bansko 4*General Manager at Grand Hotel Therme 5* , Grand Hotel Bansko 4*
JUAN SAMAYOAJUAN SAMAYOA
Housekeeper / Receptionist / Construction at Hotel Appelviken, Hotel Rival, Clarion, Grand Hotel, SkanskaHousekeeper / Receptionist / Construction at Hotel Appelviken, Hotel Rival, Clarion, Grand Hotel, Skanska
Niamh KemmyNiamh Kemmy
Guest Experience Supervisor at Grand Hotel Du Cap Ferrat, a Four Seasons HotelGuest Experience Supervisor at Grand Hotel Du Cap Ferrat, a Four Seasons Hotel
Karen CarterKaren Carter
Hospital Scientist at NSW Health PathologyHospital Scientist at NSW Health Pathology
Kyann MojzisKyann Mojzis
Support Worker at New Dimensions in Home SupportSupport Worker at New Dimensions in Home Support