Albert Michel
Alexandra Headland,QLD
Summary
Organised and reliable individual successful at managing multiple priorities with a positive attitude.
Young at heart, I am friendly but very professional. I am currently completing a Bachelor of Human Services at UniSC. I am looking for a part-time/casual role within community.
Overview
27
27
years of professional experience
Work History
Therapuetic Care Worker
Strive Community Care
11.2023 - Current
- Monitored and maintained cleanliness, sanitation, and organisation of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Administered medications in accordance with doctor's instructions.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
Support Worker
Contractor
03.2023 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Participated in community events and activities to increase awareness of available social services.
- Assisted in implementation of community support services in alignment with needs.
Student Placement
Caloundra/Baringa Community Centres
07.2023 - 10.2023
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organisations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
- Developed and maintained accurate records of programs and services.
- Provided support to social service clients in navigating available resources.
- Collaborated with various stakeholders to promote social services.
- Participated in activities promoting growth in mental, emotional, and educational areas.
Business Development Manager
Golden King Pty Ltd
07.2012 - 05.2021
- Worked with existing customers to increase purchases of products and services.
- Working with, building and maintaining positive relationships with culturally and linguistically diverse clients
- Applied strategic negotiation and sales closing skills to bring in new accounts.
- Performed research to uncover potential target areas, markets and industries.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Collected data and performed customer needs analysis.
Senior Sales Representative
APA Publishing
10.2005 - 01.2009
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Managed projects through effective budgeting, scheduling and complex problem-solving.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Researched potential clients and markets to prepare for appointments.
- Utilized various sales techniques to develop relationships with customers and drive sales.
Security Officer
Pennisula Patrol Serivces
01.1997 - 12.2003
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed and delivered onsite inductions
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to emergencies.
- Authorized entrance papers and granted or denied entrance to building.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Permitted entry with escort for approved persons into secure locations.
- Detailed security-related incidents into reports for dissemination to upper management.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Participated in staff meetings, special events and professional development activities.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Education
Bachelor Human Services - Social Work And Human Services
University of The Sunshine Coast
Sunshine Coast, QLDUndergraduate Certificate Community Services - Social Work And Human Services
University of The Sunshine Coast
Sunshine Coast, QLD11.2022
Advanced Diploma - Business Marketing
Holmesglen Institute
Moorabbin, VIC05.2004
Advanced Diploma - Business Advertising
Holmesglen Institute
Moorabbin, VIC05.2004
Skills
- English and Arabic Languages
- Organised with good time keeping skills
- Conflict Management
- Decision Making
- Relationship Building
- Flexible
- Problem Solving
- Blue card and Yellow Card
- NDIS Training Modules
- Tuning into Teens Group Work - Baringa Community Centre
Interests
Photography
Gardening
Cooking
Timeline
Therapuetic Care Worker
Strive Community Care
11.2023 - Current
Student Placement
Caloundra/Baringa Community Centres
07.2023 - 10.2023
Support Worker
Contractor
03.2023 - Current
Business Development Manager
Golden King Pty Ltd
07.2012 - 05.2021
Senior Sales Representative
APA Publishing
10.2005 - 01.2009
Security Officer
Pennisula Patrol Serivces
01.1997 - 12.2003
Bachelor Human Services - Social Work And Human Services
University of The Sunshine Coast
Undergraduate Certificate Community Services - Social Work And Human Services
University of The Sunshine Coast
Advanced Diploma - Business Marketing
Holmesglen Institute
Advanced Diploma - Business Advertising
Holmesglen Institute
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