Albert Shum
Templestowe
Summary
Dynamic Restaurant Manager with a proven track record at China Max Seafood Restaurant, excelling in operations management and team leadership. Enhanced customer satisfaction through effective staff training and innovative service strategies. Skilled in regulatory compliance and inventory management, driving efficiency and quality in fast-paced environments.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Restaurant Manager
China Max Seafood Restaurant
08.2018 - 06.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Fuel Station Manager
Metro
06.2014 - 06.2018
- Analyzed sales data to identify trends and adjust inventory levels accordingly, minimizing waste from expired products or overstocking issues.
- Updated pricing structures in response to fluctuating market conditions, optimizing profitability while maintaining competitiveness within the industry.
- Maintained regulatory compliance with local, state, and federal agencies through diligent record-keeping and regular inspections.
- Developed and enforced policies to maintain a clean, safe, and welcoming environment for customers and employees alike.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Business Broker
Australian Business Broker Group
06.2008 - 06.2014
- Facilitated communication between buyer and seller throughout the negotiation process, ensuring clear expectations from both parties were met.
- Supported entrepreneurs in finding suitable businesses for acquisition according to their investment criteria and long-term objectives.
- Educated clients on various aspects of buying/selling a business including financing options, contracts and agreements, taxation implications etc.
- Analyzed market trends and local economic conditions, adjusting strategies accordingly to maximize results for clients.
- Negotiated successful deals for clients by developing strong relationships with key stakeholders.
Cafe Manager
Whitehorse Cafe
03.2007 - 12.2007
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
Carpet Cleaner
Triple 8
06.2003 - 03.2007
- Operated in equipment safely and took care to watch out for children and pets.
- Conducted pre-and post-cleaning inspections, identifying areas requiring special attention or additional treatment.
- Exceeded performance targets consistently by delivering high-quality results that met or surpassed client expectations.
- Streamlined carpet cleaning processes for faster completion times without compromising quality.
- Upsold upholstery cleaning and Product or Service to customers to boost revenue.
IT Manager
Vtech
04.1992 - 06.2000
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Education
Bachelor of Science - Information And Computer Systems
La Trobe University
Bendigo, VIC11.1991
Skills
- Team management
- Staff management
- Operations management
- Food service background
- Business operations expertise
- Supervisory skills
- Reservation handling
- Regulatory compliance
- Restaurant operations management
- Customer service
Certification
RSA
Full Driver License
Languages
Chinese (Cantonese)
Full Professional
English
Professional Working
Chinese (Mandarin)
Limited Working
Timeline
Restaurant Manager
China Max Seafood Restaurant
08.2018 - 06.2025
Fuel Station Manager
Metro
06.2014 - 06.2018
Business Broker
Australian Business Broker Group
06.2008 - 06.2014
Cafe Manager
Whitehorse Cafe
03.2007 - 12.2007
Carpet Cleaner
Triple 8
06.2003 - 03.2007
IT Manager
Vtech
04.1992 - 06.2000
Bachelor of Science - Information And Computer Systems
La Trobe University
Similar Profiles
TIEU THIEN TANG (anna)TIEU THIEN TANG (anna)
Waitress at China MaxWaitress at China Max
Francisco Garrido MontanoFrancisco Garrido Montano
Reponedor y atención al público at Max ChinaReponedor y atención al público at Max China
Katy KwanKaty Kwan
Crew Member at New China,Chinese RestaurantCrew Member at New China,Chinese Restaurant
Kim Von IvanKim Von Ivan
Office Manager at Laidlaw Holdings Pty LtdOffice Manager at Laidlaw Holdings Pty Ltd
MARIA ELSA SIMONMARIA ELSA SIMON
Junior Data Analyst (Project Echo – HMI Team) at DataBytesJunior Data Analyst (Project Echo – HMI Team) at DataBytes