ALBERT UFAGALILO
Pacific Pines,Queensland
Summary
I am an extremely confident person who is focused and committed to any opportunity that is offered to me. My best is always a priority. I am a people person, ready to provide any assistance or service that I can with patience and quality. If I am given the opportunity, I will apply, as I always have. My principles have always been to implement a task with honesty and integrity that can only stem from hard work and to also lead by example to other members and I assure you that is what I provide.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cinema Manager
Reading Cinemas
2012 - Current
- Assisted in managing daily cinema operations to ensure smooth customer experiences.
- Managed staff schedules, optimizing workforce allocation for peak performance and cost control.
- Supported staff scheduling and coordination to optimize service efficiency.
- Maintained cleanliness and organization of cinema facilities for guest satisfaction.
- Streamlined inventory management to reduce costs and maintain adequate stock levels for concession items.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Increased customer satisfaction by implementing efficient operational procedures and providing exceptional service.
- Managed daily operations for a smooth cinema experience, ensuring timely screenings and optimal theater conditions.
- Established strong relationships with local businesses through cross-promotions, boosting community presence and visibility.
Cinema Manager
Reading Cinemas
01.2010 - 2012
- Oversaw daily cinema operations, ensuring optimal guest experiences and adherence to safety protocols.
- Oversaw daily cinema operations, ensuring high-quality customer service and operational efficiency.
- Managed staff scheduling and training programs to enhance team performance and service quality.
- Ensured compliance with local regulations and industry standards by conducting regular safety audits and addressing any identified issues promptly.
- Collaborated with maintenance teams to ensure a clean, safe, and well-maintained facility for both staff and patrons.
- Invoices using Yardi Systems
- Vista knowledge
- Customer enquires
- Cash handling & daily Banking
- Payroll and roster using ontarget Maxtel Software
Cinema worker & Staar Team Leader
Reading Cinemas Courtney Central
01.2008 - 01.2010
- Operated cash registers and processed transactions efficiently during peak hours.
- Maintained cleanliness and organization of concession stands, enhancing customer experience.
- Trained new staff on operational procedures, improving team performance and service quality.
- Staff performance evaluation
- Resolved customer inquiries and concerns promptly, promoting a positive cinema experience.
- Managed inventory efficiently, ensuring adequate stock levels of food, beverages, and supplies at all times.
- Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
Education
Certificate IV - Business Frontline Management
TAFE
Newcastle, NSW01.2012
National Certificate - Hospitality Operations Supervision L4
The professional Bar & Restaurant School
Wellington, NZ01.2007
Skills
- Health safety management
- Efficient schedule management
- Development of sales strategies
- Maintenance management
- Safety regulation adherence
- Adaptability and flexibility
- Effective team collaboration
- Customer relationship management
- Meticulous attention to detail
- Experienced in task management
- Operational efficiency management
- Inventory management
Certification
- First Aid & CPR
- RSA
- RMLV
- Approval Manager
- Food Safety Supervisor Certificate
Timeline
Cinema Manager
Reading Cinemas
01.2010 - 2012
Cinema worker & Staar Team Leader
Reading Cinemas Courtney Central
01.2008 - 01.2010
National Certificate - Hospitality Operations Supervision L4
The professional Bar & Restaurant School
Cinema Manager
Reading Cinemas
2012 - Current
Certificate IV - Business Frontline Management
TAFE