Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALBERT UFAGALILO

Pacific Pines,Queensland

Summary

I am an extremely confident person who is focused and committed to any opportunity that is offered to me. My best is always a priority. I am a people person, ready to provide any assistance or service that I can with patience and quality. If I am given the opportunity, I will apply, as I always have. My principles have always been to implement a task with honesty and integrity that can only stem from hard work and to also lead by example to other members and I assure you that is what I provide.


Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Cinema Manager

Reading Cinemas
2012 - Current
  • Assisted in managing daily cinema operations to ensure smooth customer experiences.
  • Managed staff schedules, optimizing workforce allocation for peak performance and cost control.
  • Supported staff scheduling and coordination to optimize service efficiency.
  • Maintained cleanliness and organization of cinema facilities for guest satisfaction.
  • Streamlined inventory management to reduce costs and maintain adequate stock levels for concession items.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Increased customer satisfaction by implementing efficient operational procedures and providing exceptional service.
  • Managed daily operations for a smooth cinema experience, ensuring timely screenings and optimal theater conditions.
  • Established strong relationships with local businesses through cross-promotions, boosting community presence and visibility.

Cinema Manager

Reading Cinemas
01.2010 - 2012
  • Oversaw daily cinema operations, ensuring optimal guest experiences and adherence to safety protocols.
  • Oversaw daily cinema operations, ensuring high-quality customer service and operational efficiency.
  • Managed staff scheduling and training programs to enhance team performance and service quality.
  • Ensured compliance with local regulations and industry standards by conducting regular safety audits and addressing any identified issues promptly.
  • Collaborated with maintenance teams to ensure a clean, safe, and well-maintained facility for both staff and patrons.
  • Invoices using Yardi Systems
  • Vista knowledge
  • Customer enquires
  • Cash handling & daily Banking
  • Payroll and roster using ontarget Maxtel Software

Cinema worker & Staar Team Leader

Reading Cinemas Courtney Central
01.2008 - 01.2010
  • Operated cash registers and processed transactions efficiently during peak hours.
  • Maintained cleanliness and organization of concession stands, enhancing customer experience.
  • Trained new staff on operational procedures, improving team performance and service quality.
  • Staff performance evaluation
  • Resolved customer inquiries and concerns promptly, promoting a positive cinema experience.
  • Managed inventory efficiently, ensuring adequate stock levels of food, beverages, and supplies at all times.
  • Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.

Education

Certificate IV - Business Frontline Management

TAFE
Newcastle, NSW
01.2012

National Certificate - Hospitality Operations Supervision L4

The professional Bar & Restaurant School
Wellington, NZ
01.2007

Skills

  • Health safety management
  • Efficient schedule management
  • Development of sales strategies
  • Maintenance management
  • Safety regulation adherence
  • Adaptability and flexibility
  • Effective team collaboration
  • Customer relationship management
  • Meticulous attention to detail
  • Experienced in task management
  • Operational efficiency management
  • Inventory management

Certification

  • First Aid & CPR
  • RSA
  • RMLV
  • Approval Manager
  • Food Safety Supervisor Certificate

Timeline

Cinema Manager

Reading Cinemas
01.2010 - 2012

Cinema worker & Staar Team Leader

Reading Cinemas Courtney Central
01.2008 - 01.2010

National Certificate - Hospitality Operations Supervision L4

The professional Bar & Restaurant School

Cinema Manager

Reading Cinemas
2012 - Current

Certificate IV - Business Frontline Management

TAFE

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