Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alberta Ackom

Cranebrook,NSW

Summary

I am a proven leader with a track record of enhancing customer satisfaction and improving team performance. With a skilled ability in team management and problem-solving, adept at implementing quality assurance measures and streamlining claims resolution processes. I am able to demonstrate high attention to detail and reliability, driving results and organizational effectiveness.

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Retail Store Manager

Sunglass Hut
06.2021 - 08.2022
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Claims Manager

RecoverSmart
02.2023 - 06.2024
  • Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
  • Enhanced customer satisfaction with timely and accurate claims resolutions.
  • Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.


Education

High School Diploma -

St. John Paul II Catholic College
Quakers Hill, NSW
09.2019

Skills

  • Team Management
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Reliability

Timeline

Claims Manager

RecoverSmart
02.2023 - 06.2024

Retail Store Manager

Sunglass Hut
06.2021 - 08.2022

High School Diploma -

St. John Paul II Catholic College
Alberta Ackom