Alberto Lo Bocchiaro
Melbourne,VIC
Summary
Dynamic hospitality professional with extensive experience at Aviazione, excelling in guest relations and high-volume dining. Proven track record in training staff and enhancing service efficiency. Skilled in menu presentation and wine pairing, consistently delivering exceptional dining experiences while fostering a loyal clientele. Committed to maintaining high hygiene standards and operational excellence.
Overview
9
9
years of professional experience
Work History
Head Waiter
Aviazione
08.2019 - 10.2025
- Supervised dining room operations, ensuring high standards of service and guest satisfaction.
- Trained and mentored junior staff on menu offerings and customer engagement techniques.
- Coordinated with kitchen staff to ensure timely delivery of food and beverage orders.
- Developed efficient workflows to enhance service speed during peak hours.
- Implemented quality control measures, maintaining consistency in service delivery.
- Resolved guest complaints promptly, enhancing overall dining experience and retention.
- Organized special events, collaborating with management to meet client specifications effectively.
- Trained staff members on use of POS system.
Bartender
Trend Cafè
01.2017 - 04.2019
- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Trained and mentored junior bartenders on beverage preparation techniques and customer service protocols.
- Developed signature drink recipes that aligned with seasonal menus, increasing customer engagement.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Barista
Pappagallo
06.2016 - 12.2017
- Prepared high-quality espresso beverages and specialty drinks according to customer preferences.
- Maintained clean and organized workstations to ensure compliance with health standards.
- Assisted in training new staff on coffee preparation techniques and customer service protocols.
- Developed knowledge of menu items to provide informed recommendations to customers.
Education
High School Diploma -
ITC Peano
FlorenceSkills
- High volume dining
- Guest relations management
- Menu memorization
- Menu presentation
- Wine pairing
- Table setting
- Order taking
- Accurate money handling
- POS system operation
- Bar terminology
- Food and beverage pairings
- Wine service
- Food safety
- Hygiene standards
- Liquor, wine, and food service
Languages
English
Professional Working
Spanish
Professional Working
Italian
Native or Bilingual
Timeline
Head Waiter
Aviazione
08.2019 - 10.2025
Bartender
Trend Cafè
01.2017 - 04.2019
Barista
Pappagallo
06.2016 - 12.2017
High School Diploma -
ITC Peano