ALBERTO TANNOUS
Tullamarine,Australia
Summary
Results-driven Account Manager with a proven track record in growing and retaining high-value client portfolios. Experienced in consultative sales, upselling and cross-selling, and building long-term strategic partnerships. Demonstrated ability to identify growth opportunities, manage key stakeholders, and deliver tailored solutions that drive revenue and client success. Seeking to leverage this experience in a Senior Account Manager role.
Overview
3
3
years of professional experience
Work History
Account Manager
Grace Records Management
West Footscray, Australia
02.2024 - Current
- Delivered outstanding customer service, achieving high customer satisfaction ratings.
- Resolved customer complaints promptly to maintain service excellence.
- Fielded inquiries through phone, email, and chat channels efficiently.
- Trained and mentored new team members, enhancing accuracy and team cohesion.
- Collaborated with internal departments to ensure timely service delivery.
- Addressed complex inquiries and escalations professionally to uphold client trust.
- Developed tailored solutions through upselling opportunities for existing accounts.
- Negotiated contracts to maximize profitability while ensuring client satisfaction.
- Identified and executed upsell and cross-sell opportunities, increasing revenue across existing accounts by 15%.
- Negotiated client contracts, maximising margins and contributing to growth in account profitability
- Developed and implemented account growth strategies, generating over $600,000 in incremental revenue from existing clients
- Generated qualified leads per month through cold calling and outbound prospecting.
- Delivered product training sessions and sales presentations to clients and stakeholder groups.
- Led and supported key client meetings with senior stakeholders, resulting in upsell opportunities and expanded account scope
Sales Account Manager
InfoTrack
CBD, Australia
02.2023 - 11.2023
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Strong client relationship and interpersonal skills with the ability to influence and upsell sales.
- Prepared client emails to a professional standard.
- Expert use of CRM.
- Multi task and worked under pressure.
- Excellent use of time management.
- Excellent planning and organizational skills.
- Open minded and flexible.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Established strong client relationships to drive business development.
- Worked closely with lawyers, accountants and conveyancers.
- Detailed knowledge on common searches such as ASIC, PPSR, Property Certificates and more.
- Hosted demo sessions and trained new users on how to conduct these searches with extensive detail and use the platform, via zoom calls and online meetings.
- Tech Company
Education
Building and Construction Management -
RMIT
11.2022
Skills
- Account management and client relations
- Revenue generation
- Client retention
- Strategic planning and negotiation
- Cross-selling and upselling
- Sales acumen and analytical skills
- Effective communication
- Problem solving
- CRM software proficiency
- Customer service
- Operations
- Campaign Management
Professional Highlights
- Sales & Client Success, Led targeted business development initiatives in a prior real estate role, closing my first sale and securing the firm's largest transaction to date at over $4 million.
- Award recognition, Recognized with Grace's 2024 Sales Award for Customer Satisfaction - a testament to my ability to build trust, deliver value, and exceed client expectations.
- KPI Achievement, Consistently met and exceeded KPIs in my CRO role, including service delivery, responsiveness, and client retention.
- Team Support, Actively involved in supporting new and existing team members, helping foster a culture of collaboration, continuous learning, and shared success.
- First Crucial Sale, Closed my first $50,000 sale within 6 months of starting at Grace, reflecting strong sales acumen and the ability to identify and convert opportunities early.
Core Competencies - Key Qualifications
- Leveraged hands-on account management expertise to cultivate strong client relationships, contract negotiation and consistently drive business growth.
- Strong working knowledge and understanding of common internal systems.
- Highly organized with exceptional time management and multitasking abilities, able to thrive in high-pressure and fast-paced environments.
- Proven track record in growing, retaining and expanding high-value client portfolios across B2B and SaaS environments.
- Skilled in stakeholder management, driving upsell and cross-sell revenue, and building strong, long-term client relationships through trusted partnerships and rapport.
- Collaborative team player, regularly assisting peers, handling escalations, and contributing to process improvements and onboarding support.
Timeline
Account Manager
Grace Records Management
02.2024 - Current
Sales Account Manager
InfoTrack
02.2023 - 11.2023
Building and Construction Management -
RMIT