ALBERTO ZANINI

• Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
• Answered phone calls, took reservations, and answered inquiries.
• Performed opening and closing duties such as counting money, organizing supplies.
• Assisted with training new front of house employees on procedures and policies.
• Followed national, state and local safety, health and sanitation guidelines to protect guests.

Efficiently managed multiple duties to meet shifting demands.

• Delivered top-notch customer service as event bartender.
• Ensured prompt delivery and accurate order fulfilment for in-room dining.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Consistently upheld neat and orderly work area.
• Replenished inventory.
• Provided efficient breakfast services to enhance guest experience.
• Enhanced customer and guest satisfaction through dedicated service.
• Executed monetary handling procedures.
• Supported planning and executing events.

• Gained experience in company mechanics and relationship management with a large international commercial presence.
• Drove successful social media campaigns.
• Developed methods to increase sales through effective use of promotions, e-commerce management, and Internet marketing.
• Played a key role in project execution with guidance from the manager.
• Update of advertising materials for Brand Presentation.
• Analyzed market trends to support the creation of effective marketing strategies.
• Managed budgeting and merchandising projects.

• Communicated effectively with a global customer base, boosting interpersonal and language abilities.
• Assisted customers in selecting suitable apparel and footwear.
• Managed warehouse with precise tracking and allocation of sold items.
• Maintained cleanliness and order throughout the premises.
• Acquired and registered orders by conducting regular inventory checks to ensure accurate stock levels.
• Maintained up-to-date knowledge of current sales promotions and advertisements.