Alder Chew

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Optimized resource allocation by effectively prioritizing and managing multiple projects simultaneously.

Key IT Project Achievements

• Successfully migrated on-premises Exchange Email to Microsoft 365 for teachers and administrative staff.
• Implemented the PIPs solution to streamline parent login processes.
• Transitioned departmental SharePoint sites from on-premises to SharePoint Online.
• Automated helpdesk processes, including overseas access requests for staff and students.
• Deployed sensitivity labels, app protection policies, and conditional access app controls to enhance security.

Help College ICT Team in project management for:

• Worked with upper management on various projects as assigned.
• Researched and reviewed new software applications and made purchasing recommendations.
• Determined project goals and assigned tasks to IT teams
• Assigned daily duties to IT staff and provided performance feedback.
• Coordinated meetings between team members to ensure consistency.
• Established contingency and backup plans to minimize downtime.
• Assisted IT team to ensure timely completion of assigned tasks

Key IT Project Achievements

• Visitor Management System, streamline visitor check in and out, reduce reception workload and provide real-time on-site visitor list,
• College surveillance cameras and vape sensors, vandalism has reduced 50% more in college, and staffs are able to save 50% investigation time on missing items.

Help the College ICT Team in technology management for:

• Active Directory (AD) support and Administration (Group policy, permission, account provisioning)
• Microsoft 365 application support, maintenance and administration (Teams, SharePoint, Word, PowerPoint, Excel)
• Working knowledge on HP Procurve L2/L3 network switches
• Maintain and configure Aruba Wireless APs through Airwave, ClearPass and Mobility Master
• Imaging and deploying laptop and workstation through Quest
• Windows 2012 Hyper-V environment support and Administration
• Set up enroll process for iOS devices with zero touch deployment through JAMF
• Manage School applications testing and modification to ensure reliable operability.

Key IT Achievements

• Automate some manual on-boarding and off-boarding users processes through PowerShell, free up 10% of helpdesk time.
• Analyze costs, value and risks of IT Infrastructure and network planning to advise management and suggest actions for new building
• Analyzed and recommended improvements to all new systems and ITIL processes.
  

This role helped me to grow my leadership skills in supervising a team of 4 workstation and application support staff.

• Helped double rate for resolving issues in Modern Star I.T. ticketing system
• Resolving complex computer system problems through self-initiated research, troubleshooting, and contacting relevant vendors where necessary.
• Helped team members resolve logistical issues through company's Enterprise Resource Planning system (ERP) and evaluate their technical skills to assist in their career advance.
• Encourage team members to train in areas that are aligned with their strengths and interests.
• Created plans and communicated deadlines to complete projects on time
  

Key Technologies Used

• Windows Servers Roles implementation and managing from MS Server 2000 to 2016
• Virtual Environment (VMware) support and administration
• SAN Storage Implementation and Maintenance, DELL EqualLogic
• Infrastructure management, including networking, servers, desktops, security.
  

Key IT Achievements

• Introduced Virtual Environment using VMware which helped company reduce physical servers required by 80%
• Migrated email management from Lotus Notes to Microsoft Exchange to improve user experience and reduce administrative workload by 30%
• Provide planning and updates for disaster recovery implementation
• Successful backbone network upgrades, replacing un-managed switches to managed switches and implementing right configuration to business scope.