ALDRIN B. MARCELO
Croydon Park,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front of House Associate
GAMI CHICKEN & BEER
killburn, SA
10.2025 - Current
- Welcomed customers, fostering a friendly and positive dining experience
- Took food and beverage orders accurately using POS systems
- Served meals and drinks promptly while maintaining presentation standards
- Resolved customer enquiries and complaints, enhancing satisfaction and loyalty
- Handled cash, EFTPOS, and online payments with accuracy
- Maintained cleanliness of dining areas, tables, and service stations
- Assisted with opening and closing procedures
- Coordinated with kitchen staff to ensure timely order delivery
- Promoted menu items and upsold specials, contributing to increased sales
- Followed food safety, hygiene, and workplace health regulations
Account Specialist
Anchor insurance brokerage Corporation
Pasig City, Philippines
04.2024 - 09.2025
- Managed client inquiries and provided timely responses to policy questions.
- Assisted in processing new insurance applications and renewals efficiently.
- Coordinated communication between clients and underwriting teams for clarification.
- Analyzed client data to recommend suitable insurance products and coverage options.
- Maintained accurate records of client interactions and policy details in system.
- Resolved client issues by identifying needs and providing appropriate solutions.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Received, prioritized and responded to multiple points of customer communication.
- Generated monthly reports detailing account activity such as new accounts opened, closed accounts, and delinquent payments.
- Monitored account performance, identifying issues and implementing corrective actions as needed.
SENIOR ACCOUNT EXECUTIVE
Malayan Insurance Corporation
Makati City, Philippines
01.2023 - 04.2024
- Managed client accounts to ensure satisfaction and retention.
- Developed tailored insurance solutions to meet client needs.
- Collaborated with underwriters to assess risk and pricing.
- Conducted presentations to educate clients on policy benefits.
- Coordinated with claims adjusters to facilitate smooth claim processes.
- Engaged in market research to identify new business opportunities.
- Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
- Tracked sales data in order to identify areas of improvement or success.
- Collaborated with cross-functional teams to drive successful product launches.
Sales & Marketing
Fortune General Insurance
Pasig City, Philippines
10.2020 - 12.2022
- Collaborated with other departments such as sales and marketing on cross-functional initiatives.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Coordinates delivery of policies and other related documents
to Admin Department. - Organize client information such as contact details, insurance
policies in force, nature of business and source of production.
Business Development Specialist
AXA Philippines
Makati City, Philippines
08.2017 - 10.2020
- Prepared detailed inspection and underwriting reports to support risk assessment and policy decisions
- Coordinated with underwriting teams to determine appropriate rates, terms, and policy conditions
- Developed and executed strategic initiatives to drive sales growth and improve profitability
- Identified new business opportunities and secured profitable deals with clients and brokers
- Built and maintained strong, long-term relationships with agents, brokers, and clients
- Promoted insurance products and services by understanding and anticipating client needs
- Prepared accurate quotations, computed premiums, and developed proposals for approval by senior management
- Negotiated policy terms, coverage, and pricing with brokers and clients
- Processed new business applications and policy renewals in line with company procedures
- Monitored renewal schedules and proactively followed up with assigned accounts to ensure retention
- Assisted in policy issuance and ensured compliance with regulatory and company guidelines
- Managed incoming correspondence and documentation efficiently
- Supported the collections team by coordinating premium payments with brokers and agents
- Maintained and monitored mortgage account portfolios
- Tracked sales pipeline performance and ensured timely turnaround (TAT) for quotations and policy issuance
- Consistently met or exceeded assigned sales targets and quotas
GENERAL OFFICE CLERK
Prudential Guarantee Insurance
Pasig City, Philippines
03.2016 - 08.2017
- Processed and recorded new insurance policies with accuracy and compliance
- Calculated premiums, refunds, commissions, and policy adjustments in line with insurance rate standards
- Provided comprehensive administrative and secretarial support to the department
- Managed document flow, tracking all incoming and outgoing files for the Department Head
- Screened and directed calls, ensuring efficient communication within the department
- Coordinated and scheduled meetings, appointments, and daily calendars
- Prepared, logged, and distributed official correspondence to internal departments, brokers, agents, and claimants
- Maintained organised records and archives of all departmental documents
- Compiled and prepared daily reports for the Department Head and senior management
- Coordinated with staff to ensure timely approvals and submission of documents for review
- Monitored deadlines and reminded team members of required reports and deliverables
- Identified and recommended process improvements to enhance office efficiency
- Supported cross-functional teams with administrative tasks as required
- Performed additional duties as assigned in a fast-paced office environment
Education
Bachelor - Digital Marketing
Stanley College
Adelaide, SA10-2028
Bachelor of Science - Business Administration, Marketing Management
Bestlink College of the Philippines
03-2016
Skills
- Customer Relationship Management
- Time Management
- Team Collaboration
- Results-Oriented
- Customer-Focused Mindset
- Relationship Building
- Upselling & Cross-selling
- Attention to detail
- Reliability and punctuality
- Ability to work independently or in a team
- Physical stamina and ability to stand for long hours
- Digital marketing
- Social media strategy
- Team collaboration
- Staff coordination
- Adaptability and flexibility
Certification
- IELTS Academic - Competent (Band 6.0), British Council - Philippines
- Clear to Work - South Australia
- Responsible Service of Alcohol (RSA), Malayan Insurance - Philippines
- Salesmanship Seminar, Anchor Insurance Corporation - Philippines
- Data Privacy Seminar, Clear to Work - South Australia
- Barista (Beginner Training)
- Introduction to Food Safety, Clear to Work - South Australia
Availability
Monday - Sunday
Timeline
Front of House Associate
GAMI CHICKEN & BEER
10.2025 - Current
Account Specialist
Anchor insurance brokerage Corporation
04.2024 - 09.2025
SENIOR ACCOUNT EXECUTIVE
Malayan Insurance Corporation
01.2023 - 04.2024
Sales & Marketing
Fortune General Insurance
10.2020 - 12.2022
Business Development Specialist
AXA Philippines
08.2017 - 10.2020
GENERAL OFFICE CLERK
Prudential Guarantee Insurance
03.2016 - 08.2017
Bachelor - Digital Marketing
Stanley College
Bachelor of Science - Business Administration, Marketing Management
Bestlink College of the Philippines