Aldrin Nollen

• Provide immediate and effective solutions to our members, through meaningful and personalized conversations
• Ensure the identification of needs to educate and offer our members the best solutions for their motoring requirements and to deliver on our brand promise
• Champion a customer-centric mindset to deliver exceptional service experiences
• Backfill for Operations (occasionally)
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Managed approximately 30 -70 incoming calls with a combination of car and home insurance, Roadside Assistance and Emergency home assist and service calls

• Company Overview: Solar SG Pty Ltd – partnered with Alpha ESS (Manufactured Australia’s most installed solar battery)
• The primary focus of the role was to provide mentoring, coaching, and team development support to the sales team
• The role led the team to achieve increased sales and deliver customer expectations
• In conjunction with the Sales Operation Manager, the role also provided training programs, motivation, sales team management expertise while focusing on meeting business performance objectives
• The role worked closely with the Sales Operation Manager to bring a holistic approach to growing and developing the sales team
• Also trained in Virtual Power Plants
• Solar SG Pty Ltd– partnered with Alpha ESS (Manufactured Australia’s most installed solar battery)
• Key Relationship: Front of House Manager, Business Owners (Sales Director and Operations Director), Sales Operation Manager, Marketing Manager, Sales 2IC, Potential and Existing customers
• Possessed balance of analytical and strategic thinking skills while remaining focused on producing and executing high-quality campaigns.
• Conducted thorough competitive analyses to identify market opportunities and inform future campaign direction.
• Enhanced campaign performance by analyzing data and implementing strategic adjustments.
• Developed comprehensive campaign strategies for diverse client needs, resulting in increased brand awareness and engagement.

• Company Overview: Solar SG Pty Ltd – partnered with Alpha ESS (Manufactured Australia’s most installed solar battery)
• Solar SG Pty Ltd– partnered with Alpha ESS (Manufactured Australia’s most installed solar battery)
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Managed approximately 30 incoming calls, emails per day from customers.

Company Overview: Sensis Pty

• Ltd
• – included Brands such as: Yellow Pages, White Pages, True Local, Whereis, Skip
• Inbound/Outbound calls to New Business, Account management, Provide customer service care, Achieve monthly target, Quarterly target, Annual target, Target KPI, Solution sell, Build customer relationships, Talk Time, New Business Acquisition, Spot Leads, Send warm leads /appointment to Face to Face rep
• Sensis Pty Ltd – included Brands such as: Yellow Pages, White Pages, True Local, Whereis, Skip
• Responsibilities and Duties: Team development, In conjunction with Sales Operations Manager, Marketing Manager and Sales Director, Process Improvement
• Competences: Rapport building, Analysis/Problem Assessment, Numeric Competency, Quality Orientation/Attention to Detail, Coaching
• Achievements: Led and coached sales to become Australia’s most popular and leading Solar Battery Installer between 2018 – 2020, Managed and led sales team to achieve highest conversion in a quarter under one campaign hitting 75% conversion in sales, Designed scripts that helped sales team achieve quarterly target, Highest earning sales agent for 2 quarters

• Take incoming calls from existing ANZ customers
• Resolving their issues with their credit cards
• Respecting the customer no matter the situation
• Keeping on top of representatives with motivation
• Acquiring the targeted KPI' for the company
• Teaching and guiding them through the systems
• Supporting and inspiring reps to maintain good worth ethic

• Managing 8-11 Sales Reps on a daily basis
• Reporting to the Channel Manager
• Reasonability to maintain Collateral (Contract pads, Rates sheets, etc.)
• Use of managerial skills to drive expected results
• Problem solving customer enquiries
• Maintain the work ethic and mindset of Sales Reps on field during 6 hours of field day
• Daily sales training (1.5 hr Training)
• Sales workshops to improve overall results
• Understanding of training technics to maximise efficiency

• Managing 7 reps
• Teaching the basic sales pitch
• Micro managing every rep
• Assign all locations to each team
• Meet required KPI

• Establishing the Product Knowledge/benefits of mainly Energy and Telco Campaigns (People Energy, Lumo Energy, AAPT, Trinity Telco, Meals Today)
• Meeting KPI’s
• Repertoire building
• Providing concrete solutions for customer needs and enquiries
• Reporting daily results and brake down to the Channel Manager
• Maintaining an ethical standard all relevant compliance acts and legislations from governing bodies
• Customer Problem Solving/Customer Service
• Data Entry / Data Processing
• Achieving Sale targets
• Delivering a Sales-Pitch to Customers
• Obtaining Customer information in a confidential legal manner

• Providing concrete solutions for customer needs and enquiries on their electricity and gas
• Reporting daily results and brake down to the Channel Manager
• Maintaining an ethical standard all relevant compliance acts and legislations from governing bodies
• Customer Problem Solving/Customer Service
• Data Entry / Data Processing
• Achieving Sale targets
• Delivering a Sales-Pitch to Customer