Aldrin Redolme
Seaford,Australia
Summary
Experienced cybersecurity professional with a proven track record in leading technical teams and managing complex operations. I specialise in delivering secure, well-governed technology solutions, with a strong focus on protecting critical systems and data. I have implemented comprehensive strategies in security operations, incident response, and governance frameworks. Known for fostering constructive team cultures, I effectively manage workflows while providing clear direction for cybersecurity initiatives. With strong stakeholder management skills, I build successful cross-functional partnerships and drive teams toward achieving strategic objectives. I am eager to contribute to the City of Melbourne’s mission of delivering innovative and secure services.
Overview
26
26
years of professional experience
1
1
Certification
Work History
IT Manager/Specialist Technician
University High School
02.2014 - Current
- Managed the school's IT Department with technical support team personnel and operated under the school's ICT Coordinator's leadership.
- Implement and manage all Department of Education's ICT Initiatives.
- Managed approximately 2,300 users
- Design, configure, manage, and maintain the school's server and network infrastructure.
- Develop and implement the Department of Education's cybersecurity policies and procedures to mitigate potential security risks.
- Monitor networks and systems for suspicious activity and investigate security breaches and incidents.
- Manage, document, and maintain security solutions including firewalls, intrusion detection systems, and antivirus software.
- Liaise with ICT companies and suppliers for purchases, maintenance, and repairs of the school's ICT equipment and services.
- Performed preventive maintenance and repairs on all ICT equipment.
Systems Engineer
Network Neighborhood
04.2011 - 02.2014
- Provided day-to-day support to staff and students of several Victorian State Schools.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components. Improved network performance by 50 per cent.
- Communicated status updates to affected parties when issues arose.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
IT Support Engineer
ByteWay
12.2007 - 04.2011
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various small and medium businesses across Victoria and Tasmania.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors and end-users to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests
MIS Manager
Sta. Ana Multipurpose Cooperative
02.2004 - 06.2007
- Managed a team of technical support personnel to oversee ICT Systems and Infrastructure across three sites.
- Led development of customised software for Payroll, Buying Club (Credit Cooperative's own software to manage grocery purchases by its members)
- Applied best practices to information system standards, directives and guidance for personnel, monitoring compliance across the organisation.
- Collaborated with key personnel across multiple departments to verify data integrity and compliance with related regulatory guidelines and legal requirements.
Software Engineer
Filmindsoft Systems
09.2001 - 02.2004
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance across multiple clients.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Liaise with ICT Providers in gathering requirements, procurement, installation, and deployment to maintenance of equipment.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Collaborated with ICT Vendors and clients on management role on deciding relevant solutions to projects.
- Liaise with vendors in gathering, implementing, deploying and maintenance of ICT equipment and services.
Software Developer
L.S. Sarmiento and Co. Inc.
03.1999 - 09.2001
- Helped developed customised software for Payroll, Inventory and Accounting systems.
- Updated old code bases to modern development standards, improving functionality.
- Collaborated with managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Coordinated with management and department heads on database development timelines.
- Designed intuitive graphical user interfaces to improve user experience.
- Discussed issues with team members to provide resolution and apply best practices.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
Education
Certificate IV in Cyber Security -
Box Hill Institute
Melbourne, VIC04.2024
Bachelor of Science in Computer Science -
Ateneo De Davao University
Davao City, Philippines03.1999
Skills
- Leadership Skills
- Budgeting
- Project Management
- Multitasking Abilities
- Time Management
Certification
- Google IT Support, 12/01/22
- Google Project Management, 10/01/22
Technical Skills
- Installation, Migration and Deployment of computer/network systems using Microsoft technologies (Active Directory, DNS, DHCP, Print Server, IIS, RDS, File and Storage Services, WDS, WSUS, MDT)
- Installation and deployment of Apple Devices (iMac, MacBook, iPad, iPhone and Apple TV) and Apps using macOS Server, MDM (Jamf) and Apple School/Business Manager.
- Configuration and installation of network devices (Cisco, HP/Aruba)
- Installation, setup, and deployment of web server (IIS, XAMPP, Wordpress)
- Firewall Setup and Administration (Netbox, Smoothwall, Fortinet)
- Microsoft Azure, Google Workspace setup and administration.
Timeline
IT Manager/Specialist Technician
University High School
02.2014 - Current
Systems Engineer
Network Neighborhood
04.2011 - 02.2014
IT Support Engineer
ByteWay
12.2007 - 04.2011
MIS Manager
Sta. Ana Multipurpose Cooperative
02.2004 - 06.2007
Software Engineer
Filmindsoft Systems
09.2001 - 02.2004
Software Developer
L.S. Sarmiento and Co. Inc.
03.1999 - 09.2001
Certificate IV in Cyber Security -
Box Hill Institute
Bachelor of Science in Computer Science -
Ateneo De Davao University
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