Aldrin Redolme
Seaford
Summary
Dynamic and results-driven ICT leader with over 20 years of experience in managing large-scale ICT operations across education and enterprise settings. Proven ability to deliver complex projects, lead high-performing teams, and align ICT strategies with organisational goals. Adept at managing infrastructure, systems, and services with a proactive approach to innovation, risk management, and stakeholder engagement. Seeking to contribute my leadership and strategic expertise as Director of ICT at Scotch College.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Leader - Network and Cybersecurity
Frankston City Council
11.2024 - Current
- Led the network and cybersecurity functions across Council’s ICT infrastructure, ensuring security, reliability, and performance across all systems.
- Enforced network security policies and procedures aligned with industry best practices and relevant compliance frameworks
- Led a comprehensive penetration testing project and currently managing the remediation of identified vulnerabilities to enhance Council’s security posture.
- Delivered multiple high-impact infrastructure and security projects, including: Expansion of SD-WAN infrastructure to five new Council sites, Migration from VMware to Microsoft Hyper-V to optimise cost and performance and Transition from GlobalProtect VPN to Always On VPN for improved remote access security
- Worked closely with internal departments and external partners to coordinate cross-functional ICT projects and provide expert technical assistance.
- Managed approximately 50 incoming tickets per day from customers.
IT Manager/Specialist Technician
University High School
02.2014 - 11.2024
- Led the ICT Department, supporting over 2,200 users across students and staff, ensuring secure, stable, and responsive ICT systems.
- Directed large-scale ICT infrastructure projects, including server and network upgrades, wireless refreshes, and disaster recovery planning to minimise disruption and ensure business continuity.
- Translated DET (Department of Education) policies into operational reality, ensuring that government-mandated ICT initiatives were adapted to meet the local school context and curriculum.
- Modernised infrastructure, administering Microsoft technologies (Active Directory, DNS, DHCP, Group Policy), and improved system efficiency and network performance.
- Introduced the Apple ecosystem for Music and Media departments, including iPads, Apple TVs, and Macs, managed via Jamf and Apple School Manager to enrich digital creativity and media production.
- Provided ICT leadership during critical incidents, most notably restoring services after a major fire. Recognised by DET leadership for rapid response, resilience, and technical competence.
- Collaborated with school leadership, teachers, and external vendors to assess needs, define solutions, and align ICT strategy with educational priorities and administrative functions.
- Oversaw ICT procurement and vendor management, ensuring value-for-money purchasing and effective long-term support contracts.
- Supervised and mentored ICT support personnel, fostering a culture of ownership, service excellence, and continuous technical development.
- Promoted digital literacy and staff empowerment, offering one-on-one support and training to teaching staff for the effective use of educational technology tools in and out of the classroom.
Systems Engineer
Network Neighborhood
04.2011 - 02.2014
- Managed and optimised network infrastructure for multiple schools, increasing network performance by 50%.
- Installed, configured, and maintained network devices (Cisco, HP/Aruba) to ensure secure and stable connectivity across schools.
- Designed and implemented network segmentation to improve performance and security, reducing system downtime by 30%.
- Provided technical guidance to junior team members, ensuring timely resolution of complex network issues.
- Collaborated with school administrators to tailor network solutions that supported educational goals, enhancing overall user experience.
- Developed detailed network documentation and policies to support ongoing system upgrades and IT audits.
- Troubleshooted hardware and software issues for end-users, reducing incident response time by 40%.
IT Support Engineer
ByteWay
12.2007 - 04.2011
- Delivered Tier 1 and Tier 2 IT support to small and medium businesses and schools, resolving technical issues across various platforms and applications.
- Installed and configured servers, desktops, and networking equipment to meet client specifications, ensuring seamless operations.
- Assisted in migrating businesses to new operating systems, applications, and network infrastructures with minimal downtime.
- Used remote desktop tools to resolve user issues efficiently, providing support to clients across Victoria and Tasmania.
- Implemented security protocols and antivirus solutions, reducing frequency of malware infections by 25%.
- Maintained ticketing systems for tracking and resolving issues, improving team performance and client satisfaction.
- Conducted regular hardware diagnostics and preventive maintenance to minimise downtime and improve overall system performance.
- Provided user training and technical documentation to ensure smooth transitions during system upgrades and migrations.
Education
Certificate IV - Cyber Security
Box Hill Institute
04.2024
Bachelor of Science - Computer Science
Ateneo De Davao University
03.1999
Skills
- Management Skills
- Budgeting
- Project Management
- Information confidentiality
- Team Collaboration
- Quality Assurance
Certification
- Google IT Support - 13 December 2022
- Google Project Management - 7 October 2022
Tech Skills
Microsoft Infrastructure and Deployment
- Installation, migration, and deployment of systems using Active Directory, DNS, DHCP , Print Server, IIS, RDS, File and Storage Services, WDS, WSUS, MDT and SCCM.
Microsoft Cloud & Modern Workplace
- Administration of Microsoft Azure, Entra ID, Defender, Exchange Online, Intune, Teams, SharePoint, and Microsoft Purview.
Apple Ecosystem Management
- Deployment and management of iMac, MacBook, iPad and iPhone using macOS Server, Jamf, and Apple School/Business Manager (MDM).
Networking & Infrastructure
- Configuration and installation of Cisco and HP/Aruba network devices.
- Implementation of VLANs, wireless networks, and network segmentation for performance and security.
Security & Compliance
- Email security and threat protection using Mimecast.
- Firewall and web filtering with Fortinet, Smoothwall, and Netbox.
- Identity and compliance tools via Microsoft Purview and Entra ID.
Backup & Disaster Recovery
- Data protection and recovery using Commvault, Windows Server Backup, and Veeam.
- Disaster recovery planning and failover simulation testing.
Monitoring & Systems Management
- Network and system monitoring with PRTG Network Monitor.
- Endpoint and device management via SCCM, Intune, Jamf, and MDT/WDS.
Web & Application Hosting
- Installation and deployment of web services using IIS, XAMPP , and WordPress.
Cloud Collaboration Platforms
- Administration and support for Google Workspace and Microsoft 365 environments.
Timeline
Team Leader - Network and Cybersecurity
Frankston City Council
11.2024 - Current
IT Manager/Specialist Technician
University High School
02.2014 - 11.2024
Systems Engineer
Network Neighborhood
04.2011 - 02.2014
IT Support Engineer
ByteWay
12.2007 - 04.2011
Bachelor of Science - Computer Science
Ateneo De Davao University
Certificate IV - Cyber Security
Box Hill Institute
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