Alea Moore
Coomera,QLD
Summary
Highly experienced individual providing high-quality administrative support to various departments, with great multitasking and task prioritization skills.
Overview
20
20
years of professional experience
Work History
Accounts/Payroll Manager
King's Dance Academy
01.2019 - Current
- Addressed employee inquiries regarding pay issues promptly.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Calculated deductions and processed payroll for employees.
- Monitored and updated employee information in payroll system.
- Maintained employee confidence with secure handling of sensitive information during all stages of the payroll process.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
Casual On Call Cleaner
Education Queensland
05.2008 - 01.2020
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Customer Service - Government Agency ATO
Serco Citizen Services
01.2014 - 10.2017
- Managed a high volume of inbound calls while maintaining a professional demeanour under pressure.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Use of CRM systems proficiently, optimizing productivity through accurate record-keeping and efficient information retrieval.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their situations.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service - Government Agency Centrelink
DFP Services
05.2010 - 09.2010
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Responded proactively and positively to rapid change.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained up-to-date knowledge of product and service changes.
- Developed and implemented strategies for top-tier customer service.
- Exhibited excellent communications and customer service relations skills.
Retail Assistant
Factorie Clothing
11.2009 - 01.2010
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Actively engaged customers to provide general assistance and information on store merchandise.
Sales Agent - Fulltime Inbound Call Centre
Stellar Asia Pacific
07.2008 - 11.2009
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Telstra products or services to promote sales.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Set and achieved company defined sales goals.
- Recorded accurate and efficient records in customer database.
School Based Trainee, Promoted to Assistant Property Manager
Oxenford Realty
03.2007 - 04.2008
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Processed security deposit refunds.
Retail Assistant/ Cashier
Coles Supermarket
04.2007 - 11.2007
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Retail Assistant/ Cashier
Dimmeys Harbourtown
02.2005 - 04.2007
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Upper Coomera State College
Upper Coomera, QLD11.2007
Skills
- Payroll Processing
- Resolving discrepancies
- Bookkeeping skills
- Tax law knowledge
- Website coding
- Customer Service
- Data Entry
- Customer Relations
- Financial Recordkeeping
Occupations
- Accounts/Payroll Manager, 2019, Current, King's Dance Academy, Gold Coast, Qld
- Casual On Call Cleaner, 05/2008, 2020, Education Queensland, Gold Coast, QLD
- Customer Service – Government Agency ATO, 01/2014, 10/2017, Serco Citizen Services, Gold Coast, QLD
- Customer Service – Government Agency Centrelink, 05/2010, 09/2010, DFP Services, Gold Coast, QLD
- Retail Assistant, 11/2009, 01/2010, Factorie Clothing, Gold Coast, QLD
- Sales Agent –Fulltime Inbound Call Centre, 07/2008, 11/2009, Stellar Asia Pacific, Gold Coast, QLD
- School Based Trainee, Promoted to Assistant Property Manager, 03/2007, 04/2008, Oxenford Realty, Gold Coast, QLD
- Retail Assistant/ Cashier, 04/2007, 11/2007, Coles Supermarket, Gold Coast, QLD
- Retail Assistant/ Cashier, 02/2005, 04/2007, Dimmeys Harbourtown, Gold Coast, QLD
Accreditations
- Cert III In Business Administration
- Cert III in Customer Contact Call Centre Operations
- Cert I in I.T
- Working with Children Blue Card
References
- La Toya Saifoloi, King's Dance Academy - 0481 163 165
- Carly Farrow, Stellar Asia Pacific, 07 55588 908
- Skye Clayton, Dimmeys Harbourtown, 0416 848 737
Timeline
Accounts/Payroll Manager
King's Dance Academy
01.2019 - Current
Customer Service - Government Agency ATO
Serco Citizen Services
01.2014 - 10.2017
Customer Service - Government Agency Centrelink
DFP Services
05.2010 - 09.2010
Retail Assistant
Factorie Clothing
11.2009 - 01.2010
Sales Agent - Fulltime Inbound Call Centre
Stellar Asia Pacific
07.2008 - 11.2009
Casual On Call Cleaner
Education Queensland
05.2008 - 01.2020
Retail Assistant/ Cashier
Coles Supermarket
04.2007 - 11.2007
School Based Trainee, Promoted to Assistant Property Manager
Oxenford Realty
03.2007 - 04.2008
Retail Assistant/ Cashier
Dimmeys Harbourtown
02.2005 - 04.2007
Upper Coomera State College