Summary
Overview
Work History
Education
Skills
Occupations
Accreditations
References
Timeline
Generic

Alea Moore

Coomera,QLD

Summary

Highly experienced individual providing high-quality administrative support to various departments, with great multitasking and task prioritization skills.

Overview

20
20
years of professional experience

Work History

Accounts/Payroll Manager

King's Dance Academy
01.2019 - Current
  • Addressed employee inquiries regarding pay issues promptly.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Calculated deductions and processed payroll for employees.
  • Monitored and updated employee information in payroll system.
  • Maintained employee confidence with secure handling of sensitive information during all stages of the payroll process.
  • Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
  • Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
  • Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.

Casual On Call Cleaner

Education Queensland
05.2008 - 01.2020
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Customer Service - Government Agency ATO

Serco Citizen Services
01.2014 - 10.2017
  • Managed a high volume of inbound calls while maintaining a professional demeanour under pressure.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Use of CRM systems proficiently, optimizing productivity through accurate record-keeping and efficient information retrieval.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their situations.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service - Government Agency Centrelink

DFP Services
05.2010 - 09.2010
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Responded proactively and positively to rapid change.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed and implemented strategies for top-tier customer service.
  • Exhibited excellent communications and customer service relations skills.

Retail Assistant

Factorie Clothing
11.2009 - 01.2010
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Actively engaged customers to provide general assistance and information on store merchandise.

Sales Agent - Fulltime Inbound Call Centre

Stellar Asia Pacific
07.2008 - 11.2009
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of Telstra products or services to promote sales.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Set and achieved company defined sales goals.
  • Recorded accurate and efficient records in customer database.

School Based Trainee, Promoted to Assistant Property Manager

Oxenford Realty
03.2007 - 04.2008
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Processed security deposit refunds.

Retail Assistant/ Cashier

Coles Supermarket
04.2007 - 11.2007
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Retail Assistant/ Cashier

Dimmeys Harbourtown
02.2005 - 04.2007
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

Upper Coomera State College
Upper Coomera, QLD
11.2007

Skills

  • Payroll Processing
  • Resolving discrepancies
  • Bookkeeping skills
  • Tax law knowledge
  • Website coding
  • Customer Service
  • Data Entry
  • Customer Relations
  • Financial Recordkeeping

Occupations

  • Accounts/Payroll Manager, 2019, Current, King's Dance Academy, Gold Coast, Qld
  • Casual On Call Cleaner, 05/2008, 2020, Education Queensland, Gold Coast, QLD
  • Customer Service – Government Agency ATO, 01/2014, 10/2017, Serco Citizen Services, Gold Coast, QLD
  • Customer Service – Government Agency Centrelink, 05/2010, 09/2010, DFP Services, Gold Coast, QLD
  • Retail Assistant, 11/2009, 01/2010, Factorie Clothing, Gold Coast, QLD
  • Sales Agent –Fulltime Inbound Call Centre, 07/2008, 11/2009, Stellar Asia Pacific, Gold Coast, QLD
  • School Based Trainee, Promoted to Assistant Property Manager, 03/2007, 04/2008, Oxenford Realty, Gold Coast, QLD
  • Retail Assistant/ Cashier, 04/2007, 11/2007, Coles Supermarket, Gold Coast, QLD
  • Retail Assistant/ Cashier, 02/2005, 04/2007, Dimmeys Harbourtown, Gold Coast, QLD

Accreditations

  • Cert III In Business Administration
  • Cert III in Customer Contact Call Centre Operations
  • Cert I in I.T
  • Working with Children Blue Card

References

  • La Toya Saifoloi, King's Dance Academy - 0481 163 165
  • Carly Farrow, Stellar Asia Pacific, 07 55588 908
  • Skye Clayton, Dimmeys Harbourtown, 0416 848 737

Timeline

Accounts/Payroll Manager

King's Dance Academy
01.2019 - Current

Customer Service - Government Agency ATO

Serco Citizen Services
01.2014 - 10.2017

Customer Service - Government Agency Centrelink

DFP Services
05.2010 - 09.2010

Retail Assistant

Factorie Clothing
11.2009 - 01.2010

Sales Agent - Fulltime Inbound Call Centre

Stellar Asia Pacific
07.2008 - 11.2009

Casual On Call Cleaner

Education Queensland
05.2008 - 01.2020

Retail Assistant/ Cashier

Coles Supermarket
04.2007 - 11.2007

School Based Trainee, Promoted to Assistant Property Manager

Oxenford Realty
03.2007 - 04.2008

Retail Assistant/ Cashier

Dimmeys Harbourtown
02.2005 - 04.2007

Upper Coomera State College

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Alea Moore