Summary
Overview
Work History
Skills
Languages
Timeline
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Alec Geier

Berlin

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience

Work History

RETENTION MANAGER

JAMEDA
10.2022 - 02.2023
  • Developed and executed comprehensive customer retention strategies, reducing churn rate and increasing customer lifetime value
  • Collaborated with cross-functional teams to enhance the customer experience and improve satisfaction levels at various touchpoints



Customer Success Manager

SHYFTPLAN
03.2022 - 10.2022
  • Managed a portfolio of key accounts, building strong relationships and serving as the primary point of contact for client needs
  • Developed and implemented strategic account plans to maximize customer satisfaction and drive revenue growth


CUSTOMER SUCCESS MANAGER

ACCOUNTABLE
11.2021 - 02.2022
  • Provided strategic guidance and recommendations to clients, leveraging product knowledge and understanding of their industry to help them achieve their desired outcomes
  • Collaborated with internal teams, including Sales, Support, and Product, to ensure the successful implementation, onboarding, and ongoing support of clients


LVL 3 PRODUCT SUPPORT CONSULTANT

DOCTOLIB
05.2020 - 10.2021
  • Acted as a subject matter expert on the company's products, providing expert consultation and support to clients at an advanced level
  • Resolved complex technical issues escalated from Level 2 support, demonstrating strong problem-solving skills and an ability to think critically under pressure.

ESCALATION SPECIALIST (MICROSOFT PROJECT)

TELEPERFORMANCE
09.2018 - 12.2019
  • Conducted thorough investigations into customer concerns, analyzing data, reviewing account history, and collaborating with relevant teams to identify root causes
  • Monitored and tracked escalations, maintaining detailed records and ensuring proper follow-up until resolution


Skills

  • Customer Account Management
  • CRM Software
  • Account Management
  • Client Relations
  • Customer Service
  • Team Collaboration
  • Technical Support
  • Training and Development
  • Customer Onboarding

Languages

German
Native or Bilingual
English
Native or Bilingual
Portuguese
Full Professional
Spanish
Professional Working
French
Limited Working

Timeline

RETENTION MANAGER

JAMEDA
10.2022 - 02.2023

Customer Success Manager

SHYFTPLAN
03.2022 - 10.2022

CUSTOMER SUCCESS MANAGER

ACCOUNTABLE
11.2021 - 02.2022

LVL 3 PRODUCT SUPPORT CONSULTANT

DOCTOLIB
05.2020 - 10.2021

ESCALATION SPECIALIST (MICROSOFT PROJECT)

TELEPERFORMANCE
09.2018 - 12.2019

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Alec Geier