Alecia Hennessy
Newcastle,NSW
Summary
Healthcare administration professional with experience in reception, client services, and confidential record management within clinical settings. Currently completing a Master of Counselling and Certificate III in Individual Support, with a strong interest in working within allied health environments. Known for a calm, professional manner, strong organisational skills, and the ability to support clients and clinicians in busy practices with empathy, discretion, and reliability.
Overview
24
24
years of professional experience
Work History
Casual Retail Assistant
Bed Bath and Table
Kotara
10.2025 - Current
- Assisted customers in product selection and provided exceptional service.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to ensure stock levels met customer demand.
- Maintained store displays to enhance product visibility and appeal.
Clinical Hypnotherapist
Innova Hypnotherapy
10.2022 - Current
- Conducted individual hypnotherapy sessions for clients seeking behavioral change.
- Developed personalized treatment plans based on client needs and goals.
Service Coordinator
Resolute Support Services
Newcastle
06.2025 - 08.2025
- Coordinated supports for individuals with disabilities to improve access to services and resources.
- Liaised with clients, families, and service providers to ensure clear communication and continuity of care.
- Maintained accurate and confidential client records, documentation, and service notes.
- Ensured compliance with organisational policies through regular updates to client information and service plans.
- Monitored client progress and support arrangements through scheduled reviews and assessments.
- Coordinated rostering of support workers to meet client needs and service requirements.
Administration/Receptionist/Bookkeeper
Survey & Instrument Specialists
Broadmeadow
06.2023 - 12.2024
- Provided professional, welcoming reception support for clients and visitors.
- Managed incoming calls, emails, and enquiries efficiently.
- Maintained confidential client records and organised filing systems.
- Managed accounts payable/receivable, bank reconciliations, and payroll processes.
- Utilised accounting and administrative software to support efficient office workflows.
Founder/Director/Pharmacist
Stockton Beach Pharmacy and Fern Bay Pharmacy
01.2002 - 12.2022
- Managed busy healthcare environments across two community pharmacy locations, supporting high-quality patient care.
- Worked collaboratively with GPs, nurses, and allied health professionals to ensure coordinated and integrated care.
- Provided patient counselling and education, translating complex health information into clear, accessible guidance.
- Maintained oversight of administrative, financial, and operational systems to support efficient clinic functioning.
- Supported and trained staff in customer service, communication, and professional standards.
- Implemented process improvements to streamline workflows and enhance service delivery.
- Responded to challenging client interactions with empathy, professionalism, and discretion.
Education
Certificate III Individual (Disability) Support -
Open Colleges
Sydney, NSW05-2027
Master of Counselling - Counseling
University of Canberra
Canberra, ACT12-2026
Diploma in Clinical Hypnotherapy -
Australian College of Hypnotherapy
08.2023
Diploma in Hypnotherapy and Neuro Linguistic Programming -
The Tad James Company Sydney
Sydney, NSW11.2022
Certified Trainer in Neuro Linguistic Programming and Hypnosis -
The Tad James Company Sydney
Sydney, NSW10.2022
Bachelor of Pharmacy -
University of Sydney
Skills
- Professional communication and interpersonal skills
- Client relationship management
- Time management, organisation, and prioritisation
- Medical and clinical terminology knowledge
- Client-centered service delivery
- Team collaboration in multidisciplinary settings
- Digital systems and practice management software
- Confidential record keeping and attention to detail
- Ability to work independently, with reliability
Affiliations
- Member | Australian Hypnotherapy Association
- Member | American Board of NLP
References
Available on Request
Volunteer Experience
- Supporter | The Mito Foundation
- Hunter Breast Cancer Foundation
- Got Your Back Sister
- Lifeline
Personal Interests
- Quality time with family and friends
- Staying active through walking, gym, beach outings, and playing pickleball.
- Passionate about personal development, lifelong learning, with a focus on wellbeing and mental health.
- Creative pursuits include home renovation and interior decorating.
References
References available upon request.
Timeline
Casual Retail Assistant
Bed Bath and Table
10.2025 - Current
Service Coordinator
Resolute Support Services
06.2025 - 08.2025
Administration/Receptionist/Bookkeeper
Survey & Instrument Specialists
06.2023 - 12.2024
Clinical Hypnotherapist
Innova Hypnotherapy
10.2022 - Current
Founder/Director/Pharmacist
Stockton Beach Pharmacy and Fern Bay Pharmacy
01.2002 - 12.2022
Certificate III Individual (Disability) Support -
Open Colleges
Master of Counselling - Counseling
University of Canberra
Diploma in Clinical Hypnotherapy -
Australian College of Hypnotherapy
Diploma in Hypnotherapy and Neuro Linguistic Programming -
The Tad James Company Sydney
Certified Trainer in Neuro Linguistic Programming and Hypnosis -
The Tad James Company Sydney
Bachelor of Pharmacy -
University of Sydney