Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alecia Longford

Bomaderry,NSW

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience

Work History

Weekend Manager/Casual Retail Assistant

Chatterbox Market
11.2021 - 05.2023


  • Improved customer satisfaction by addressing and resolving concerns promptly and professionally.
  • Maintained high standards of cleanliness throughout the facility, ensuring a pleasant atmosphere for guests.
  • Monitored inventory levels closely, ordering supplies as needed to avoid stockouts or excess waste.
  • Provided exceptional leadership through clear communication, setting expectations, and providing support to team members as needed.
  • Handled escalated customer issues calmly and effectively, maintaining professional relationships even in challenging situations.
  • Ensured compliance with all company policies and procedures while maintaining confidentiality of sensitive information.
  • Prepared cash drawers, counted totals and prepared bank deposits.
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.

School Support Officer

Catholic Education Office, Wollongong
04.2007 - 03.2021
  • Provided support to teachers for the effective implementation of lesson plans and classroom management strategies.
  • Enhanced student learning experiences by coordinating extracurricular activities and clubs.
  • Supported special education programs, collaborating closely with educators to provide tailored assistance to individual students.
  • Collaborated with teachers to create engaging classroom environments that fostered creativity and critical thinking among students.
  • Maintained confidentiality when handling sensitive information about students or staff while adhering to privacy regulations.
  • Promoted inclusivity by working with diverse groups of students from various backgrounds throughout the academic year.
  • Participated in regular meetings with fellow support officers and administrators to discuss best practices for improving overall school functioning.
  • Supervised lunchtime activities and after-school programs as needed, providing guidance and support to younger students during these times.

Retail Front Manager

Roccon & Drewitt Smith Optometrists
06.2004 - 03.2007
  • Enhanced customer satisfaction by implementing effective front-end management strategies.
  • Streamlined checkout processes for improved efficiency and reduced wait times.
  • Monitored cash handling procedures to minimize discrepancies and deter theft or fraud incidents.
  • Ensured compliance with health and safety regulations within the front end area, protecting both employees and customers alike.

Day Care Provider

Family Day Care
03.2001 - 09.2003

Nanny

Various Families
07.1992 - 06.2000

Education

Education Support / Special Cert 3

Tafe NSW
Nowra, NSW
12.2010

Higher School Certificate

Chevalier College
Bowral, NSW
11.1990

Skills

  • Money Handling
  • POS Systems
  • Housekeeping Skills
  • Assignment Delegation
  • Customer Support
  • Employee training
  • Marketing knowledge

Timeline

Weekend Manager/Casual Retail Assistant

Chatterbox Market
11.2021 - 05.2023

School Support Officer

Catholic Education Office, Wollongong
04.2007 - 03.2021

Retail Front Manager

Roccon & Drewitt Smith Optometrists
06.2004 - 03.2007

Day Care Provider

Family Day Care
03.2001 - 09.2003

Nanny

Various Families
07.1992 - 06.2000

Education Support / Special Cert 3

Tafe NSW

Higher School Certificate

Chevalier College

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Alecia Longford