Aleem Mohammed

Results-driven Customer Support Specialist with background in managing customer inquiries and complaints, troubleshooting technical issues, and maintaining high customer satisfaction levels. Strengths include problem-solving skills, empathetic communication style, and adeptness at learning new technologies. Significant impact made in previous roles through improvement of support processes to streamline operations and enhance customer experiences. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

• Worked on ASA OS 9.x Features like Clustering
• Knowledge on DMVPN, GETVPN, SSL-VPN, FLEX VPN
• Created site to site VPN and remote access vpn for mobile users - Retrieving and analyzing logs from Loginsights
• Configuration of Cisco Router “1800, 2500, 2600, 2800, and 3600” - Configure and Troubleshooting of Routing Protocol Static Routing Protocol, Default Routing Protocol
• RIPV-1, RIPV-2, OSPF, EIGRP, Introductory BGP - Configuration of Cisco Switches “2960, 3550, and 3560” & VLAN setups in Cisco switches
• Knowledge of VTP (Dot 1q and ISL) & STP and VXLAN - Knowledge of Leaf & Spine Model - Port Aggregation (Ether Channel) - VLAN, VTP, STP, RSTP, MSTP, HSRP, VRRP, GLBP
• Adaptive to Cloud Strategies based on AWS (Amazon Web Services)
• Technical knowledge on
• EC2, S3, VPC, Route 53 - Setup and managing EC2 Instances
• Creation and Managing User Accounts, Log Management, Shared Folders, Reporting, Group Policy
• Restrictions, etc
• Infrastructure Development on AWS by employing services such as EC2, RDS, Cloud Front, Cloud
• Watch, VPC, etc
• Management frameworks and Cloud Administration tools
• Practical usage of Amazon Glacier for archiving data - Monitor logs for better understanding the functioning of the system
• Cyber Security: - Security Analysis - Testing and Evaluating New Technology - Analyzing logs to spot trends and underlying issues - Malware Analysis - Intrusion Detection - SIEM Tools - Producing documentation and reports to a higher standard - Incident Response - Problem Solving - Collaborating Team work
• Microsoft Azure: - Manage Identity and Access - Implement Platform Protection - Secure Data and Applications - Manage Security Operations - Traffic Filtering using “Standard and Extended access-lists” - Creation & modification of access list, prefix-list & distribution lists, Route-map - NAT (Static, Dynamic & PAT) - Policy Based Routing PBR, Route Filtering, Redistribution, Summarization
• IP Addressing (IPV4 & IPV6), Sub-netting, Implementing VLSM Design Network
• Memberships: IEEE COMPUTER SOCIETY AUSTRALIAN COMPUTER SOCIETY INDIAN COMPUTER SOCIETY EC-COUNCIL
• Devops:
• Experience of working on tools like Jenkins, Chef, Ansible, Github.

References: Upon Request

• Patents: Recognition of distributed Denial of Service (DoS) Attacks utilizing machine learning and soft methods – In Press Recent Achievements Board Committee member/ Peer Reviewer in International Conference of Networks and Communications (NECO 2022, )
• VISA STATUS: , Temporary Work Visa (Full Working Rights)