Summary
Overview
Work History
Education
Skills
Timeline
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Aleem Mohammed

Aleem Mohammed

Sydney,NSW

Summary

Dynamic Customer Support Executive with a proven track record at DHL Supply Chain, excelling in complaint resolution and customer inquiry management. Demonstrated empathy and effective communication skills, enhancing customer satisfaction. Skilled in data reconciliation reporting, I consistently implemented process improvements that streamlined operations and elevated service quality.

Overview

8
8
years of professional experience

Work History

Customer Support Executive

DHL Supply Chain
02.2023 - Current
  • Assisted customers with inquiries and product information to enhance satisfaction.
  • Addressed customer grievances promptly, resulting in successful resolutions.
  • Learned and navigated support software to track customer interactions efficiently.
  • Collaborated with team members to streamline support processes and improve response times.

Call Center Associate

Maxicabs Sydney
06.2021 - 01.2023
  • Managed high-volume inbound calls, providing prompt assistance and resolving customer inquiries effectively.
  • Utilized CRM software to track interactions and ensure accurate documentation of customer issues.
  • Collaborated with team members to enhance service quality and streamline communication processes.
  • Developed familiarity with company policies, resulting in consistent adherence to operational protocols.
  • Adapted quickly to changes in procedures, ensuring minimal disruption in service delivery during peak times.
  • Conducted follow-up calls to ensure customer satisfaction and gather feedback for service improvement initiatives.
  • Implemented suggestions for process enhancements that improved overall efficiency of call management systems.

Customer Support Executive

Geeks Sydney
04.2020 - 02.2021
  • Developed knowledge of products to provide accurate assistance to customers.
  • Participated in training sessions to enhance service skills and product knowledge.
  • Documented customer feedback for analysis and potential service improvements.
  • Adapted quickly to new tools and procedures, contributing to team efficiency.

Tech Sales Associate

Constellation Technology
06.2017 - 02.2020
  • Operated and maintained diagnostic equipment to troubleshoot technical issues efficiently.
  • Collaborated with team members to enhance workflow processes and improve service delivery.
  • Conducted routine inspections on systems, identifying potential problems before they escalated.
  • Assisted in the installation and configuration of new technologies, ensuring smooth integration.
  • Provided technical support to clients, resolving inquiries in a timely manner to improve satisfaction.
  • Documented service activities and maintenance records accurately for future reference and compliance.
  • Trained junior technicians on operational procedures and best practices for optimal performance.
  • Implemented safety protocols during operations, contributing to a safer work environment for all staff.

Education

Master Of Information Technology - Cyber Security

Federation University Australia
Sydney
06.2020

Skills

  • Complaint handling
  • Complaint resolution
  • Front-end supervision
  • Empathy display
  • Customer-facing web design
  • Language fluency
  • Quality control
  • Customer inquiry management (CIM)
  • Data reconciliation reporting
  • Retail operations management
  • Order fulfillment
  • Trend detection and analysis

Timeline

Customer Support Executive

DHL Supply Chain
02.2023 - Current

Call Center Associate

Maxicabs Sydney
06.2021 - 01.2023

Customer Support Executive

Geeks Sydney
04.2020 - 02.2021

Tech Sales Associate

Constellation Technology
06.2017 - 02.2020

Master Of Information Technology - Cyber Security

Federation University Australia

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Aleem Mohammed