ALEENA FAREED

ESNC – Fragrance Sales Associate

- Independently manage the daily operations of a standalone perfume kiosk, including customer service, sales, and product display.

- Acquired extensive product knowledge by self-teaching fragrance profiles to confidently advise customers and tailor recommendations.

- Proactively engaged customers by offering testers and initiating personalisedconversations, improving conversion rates and customer satisfaction.

- Strengthened persuasive sales techniques through consistent upselling, encouraging multi-item purchases, and driving strong daily sales performance.

- Collaborated with team members to meet and exceed daily sales targets and budget goals, consistently maintaining high sales averages.

- Fostered repeat business by delivering exceptional service and building rapport with a loyal customer base.

- Independently operated the café station after initial barista training, managing high volumes of dine-in and drive-thru coffee orders under pressure.

- Demonstrated strong multitasking by preparing beverages, maintaining cleanliness, and assisting with order packing during peak service times.

- Refined time management and prioritization by developing efficient workflows and prepping ahead to meet service benchmarks.

- Built resilience in a fast-paced environment by staying composed and adapting quickly to real-time demands and feedback.

- Handled customer complaints with professionalism, providing reassurance and maintaining service quality during high-traffic periods.