Aleena Matthews
Munno Para,SA
Summary
Outgoing, highly organised and detail-oriented professional with expertise in administrative duties and providing comprehensive support across various operational areas. Skilled in delivering compassionate customer service both in-store and over the phone. Seeking next career challenge with opportunities for advancement and development.
Overview
10
10
years of professional experience
Work History
Dental Front Office Coordinator
Bupa Dental
09.2023 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Store Services Assistant
Woolworths Supermarket
11.2016 - 09.2023
- Maintaining compliance standards and records, holding Leaders and Team Members accountable
- Maintaining end to end payroll information by managing data in Kronos including scheduling and contracts
- Relay payroll information to team management in daily morning meetings
- Provide ongoing IT support to Leaders and Team instore
- Facilitate cash flows between the front and back end, including assisted checkout machines
- Management of business' Accounts Payable and Accounts Receivable
- Provide exceptional ongoing customer service, in store and over the phone
- Assisting with price integrity activities daily and store presentation
- Assisting with stock replenishment and aged stock management
- Participated in safety committees and actively contributed to discussions on improving workplace safety and standards.
Senior Crew Member
Hungry Jack's
01.2014 - 01.2015
- Provided customer service at the front counter and drive-thru
- Assisted with food preparation
- Assisted with cashflows within the store
- Maintained clean service, food preparation and dining areas
- Followed food safety compliance procedures.
Education
South Australian Certificate of Education (SACE) -
Kapunda High School
11.2014
Skills
- Compliance Practices
- Communication
- Account management
- Payroll Operations
- POS Inventory System Operation
- Issue and Complaint Resolution
- Adaptability to adapt to technology
- Problem Solving
- Task Delegation
- Upholding confidentiality
- Teamwork and collaboration
- Proficient in Microsoft office platforms
- Dental Terminology
- Records Management
- Patient Relations
- Conflict Resolution
References
- Jeanette Donnell, Woolworths - Store Services and Compliance Officer, 0402-780-876, Jenbradcam@gmail.com
- Teri Hillam, Woolworths - Grocery Manager, 0481-141-266, tezzie29@yahoo.com.au
Timeline
Dental Front Office Coordinator
Bupa Dental
09.2023 - Current
Store Services Assistant
Woolworths Supermarket
11.2016 - 09.2023
Senior Crew Member
Hungry Jack's
01.2014 - 01.2015
South Australian Certificate of Education (SACE) -
Kapunda High School
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